Curb IT Spending and EHR End-User Burnout

Trust the 3x Best in KLAS Hospital IT Service Desk

Transform your current costly traditional service desk into an EHR-centric Tier 1+ Service Desk. Gain effective resolution of both clinical and financially-focused requests and application support needs- all while enhancing end-user experience and education across your organization. Build end-user trust and support for health IT, while alleviating competing projects from your overburdened internal team.

Partner with Stoltenberg's 3x Best in KLAS Tier 1+ Service Desk for hospital IT Tier 1+ and optional Tier 2 and Tier 3 support. With the capability to directly shadow an end user, our service desk team delivers one-on-one support supplementing client training for proper application use, while resolving 84% or more of Tier 1+ first-call issues.

Through our thorough hospital management system software for interfaces, job scheduler, error queues and more, gain ease of mind, as we consistently initiate vendor support tickets or escalation to Tier 2 resources before your organization or end users ever experience any related issues.

Gain True EHR and Technical Support First-Call Resolution

Jumpstart Your EHR Vendor Specific Service Desk

Whether moving through an EHR transition, working on Epic new version upgrades, or supporting ongoing end-user needs, is your Epic help desk really helping?

Whether a current Cerner client or newly transitioning to Cerner Millennium, our Cerner Service Desk can support your growing organization at any stage.

Transform The Outdated Traditional IT Help Desk. Secure Industry Leading IT Support Service Level Agreements

  • Dependable 24/7 support with customizable support options for nights and weekends or around-the-clock agent coverage
  • Focus on issue resolution, not just ticket taking
  • 84% or higher Tier 1+ first-call resolution
  • 3% or lower call abandon rate
  • Specific EHR system expertise and support
  • One-on-one shadowing for end-user training and quick resolution
  • Monitoring services for interfaces, job scheduler, job queues and more
  • Optional full application portfolio support
  • Daily, weekly and quarterly management reports
  • Full performance transparency with real-time data analytics powered by Dimensional Insight
  • Effective issue trend identification and resolution
  • Customer satisfaction surveys
  • Telehealth platform support for both patient onboarding and ongoing user education and assistance, including patient portal integration
  • Guarantee against offshoring or nearshoring
  • ITIL certified Tier 1+ service desk leadership and processes
  • Physicians-only concierge line to eliminate patient care delays
  • Optional Tier 2 and Tier 3 support through FlexSourcing for customized IT staffing needs
  • Remote user access set up and support
  • End-user technical support and resolution
  • Specific EHR system (Epic, Cerner and MEDITECH) analyst expertise and support
  • One-on-one provider sessions to address all clinician EHR special requests or education needs
  • Go-live call command center for new EHR system or application transition, newly acquired facility add-ons (M&A expansion support), or EHR new version upgrades
  • Patient portal support for both patients and providers

Visualize IT Support Data Insights

See how the FlexView service desk dashboard, powered by Dimensional Insight's 2021 Best in KLAS healthcare data analytics platform, captures, analyzes and reports real-time IT support data insights. Learn how to proactively address EHR and application utilization issues across your growing health system.

See honest feedback from Tier 1+ service desk current clients below:

"We use Stoltenberg Consulting's help desk, and that has worked out really well. I don't have the staffing I need to support the things that Stoltenberg Consulting does for me. They act as my interface analyst and report writer, and they fill many other roles. They are flexible and responsive, and they give us everything that we need."

- Director/Physician
Collected regarding Partial IT Outsourcing
© KLAS Enterprises, LLC. All rights reserved.

"The people at the Stoltenberg help desk try their best to be part of our team. If something is not working right or if they have questions, they are proactive about asking questions and ensuring that they get the direction they need in order to address our tickets. They are always trying to improve the process."

- IT Manager
Collected regarding Partial IT Outsourcing
© KLAS Enterprises, LLC. All rights reserved.

"Thanks so much for your time, Caitlin. You were VERY patient with me and explained everything thoroughly. I started plugging away at my templates today and had no problems thanks to your training. I've passed your name along to one of my colleagues who is looking to start the same process. Thanks again for your expertise."

- Doctor of Podiatric Medicine feedback regarding one-on-one Provider Session support

During the Provider Session, Epic Clinical Service Desk Analyst Caitlin K. helped a physician whose group practice was converting to Epic EHR as part of a client health system's expansion. Caitlin helped the physician transition progress note templates into Epic and set up SmartPhrases and SmartLinks for personal customizations to ease new system utilization.

Trim IT Support Costs Today

To learn how the 3x Best in KLAS Tier 1+ Service Desk can drive down issue tickets, or to hear directly from a current health system client utilizing the program, contact our executive team today.