Transform your current costly traditional service desk into an EHR-centric Tier 1+ Service Desk. Gain effective resolution of both clinical and financially-focused requests and application support needs- all while enhancing end-user experience and education across your organization. Build end-user trust and support for health IT, while alleviating competing projects from your overburdened internal team.
Partner with Stoltenberg's 3x Best in KLAS Tier 1+ Service Desk for hospital IT Tier 1+ and optional Tier 2 and Tier 3 support. With the capability to directly shadow an end user, our service desk team delivers one-on-one support supplementing client training for proper application use, while resolving 84% or more of Tier 1+ first-call issues.
Through our thorough hospital management system software for interfaces, job scheduler, error queues and more, gain ease of mind, as we consistently initiate vendor support tickets or escalation to Tier 2 resources before your organization or end users ever experience any related issues.
Gain True EHR and Technical Support First-Call Resolution
Transform The Outdated Traditional IT Help Desk. Secure Industry Leading IT Support Service Level Agreements
See how the FlexView service desk dashboard, powered by Dimensional Insight's 2021 Best in KLAS healthcare data analytics platform, captures, analyzes and reports real-time IT support data insights. Learn how to proactively address EHR and application utilization issues across your growing health system.
See honest feedback from Tier 1+ service desk current clients below:
"We use Stoltenberg Consulting's help desk, and that has worked out really well. I don't have the staffing I need to support the things that Stoltenberg Consulting does for me. They act as my interface analyst and report writer, and they fill many other roles. They are flexible and responsive, and they give us everything that we need."
- Director/Physician
Collected regarding Partial IT Outsourcing
© KLAS Enterprises, LLC. All rights reserved.
"The people at the Stoltenberg help desk try their best to be part of our team. If something is not working right or if they have questions, they are proactive about asking questions and ensuring that they get the direction they need in order to address our tickets. They are always trying to improve the process."
- IT Manager
Collected regarding Partial IT Outsourcing
© KLAS Enterprises, LLC. All rights reserved.
"Thanks so much for your time, Caitlin. You were VERY patient with me and explained everything thoroughly. I started plugging away at my templates today and had no problems thanks to your training. I've passed your name along to one of my colleagues who is looking to start the same process. Thanks again for your expertise."
- Doctor of Podiatric Medicine feedback regarding one-on-one Provider Session support
During the Provider Session, Epic Clinical Service Desk Analyst Caitlin K. helped a physician whose group practice was converting to Epic EHR as part of a client health system's expansion. Caitlin helped the physician transition progress note templates into Epic and set up SmartPhrases and SmartLinks for personal customizations to ease new system utilization.
To learn how the 3x Best in KLAS Tier 1+ Service Desk can drive down issue tickets, or to hear directly from a current health system client utilizing the program, contact our executive team today.