Curb IT Spending and EHR End-User Burnout

Trust the 2x Best in KLAS Hospital IT Service Desk

Transform your current costly traditional service desk into an EHR-centric Tier 1+ Service Desk. Gain effective resolution of both clinical and financially-focused requests and application support needs- all while enhancing end-user experience and education across your organization. Build end-user trust and support for IT, while alleviating competing projects from your overburdened internal team.

Partner with Stoltenberg's 2x Best in KLAS Tier 1+ Service Desk for hospital IT Tier 1+ and optional Tier 2 and Tier 3 support. With the capability to directly shadow an end user, our service desk team delivers one-on-one support supplementing client training for proper application use, while resolving 84% or more of Tier 1+ first-call issues.

Through our thorough hospital management system software for interfaces, job scheduler, error queues and more, gain ease of mind, as we consistently initiate vendor support tickets or escalation to Tier 2 resources before your organization or end users ever experience any related issues.

See how your staff and end users benefit from the 2x Best in KLAS solution

Transform the traditional help desk. Lock down service level support that tops the health IT industry

  • Dependable 24x7 x 365 support
  • Focus on issue resolution, not just ticket taking
  • 84% or higher Tier 1+ first-call resolution
  • 3% or lower call abandon rate
  • Specific EHR system expertise and support
  • One-on-one shadowing for end-user training and quick resolution
  • Monitoring services for interfaces, job scheduler, job queues and more
  • Optional full application portfolio support
  • Daily, weekly and quarterly management reports
  • Full performance transparency with real-time data analytics powered by Dimensional Insight
  • Effective issue trend identification and resolution
  • Customer satisfaction surveys
  • Guarantee against offshoring or nearshoring
  • ITIL certified Tier 1+ service desk leadership and processes
  • Physicians-only concierge line to eliminate patient care delays
  • Optional Tier 2 and Tier 3 support through Flexsourcing for customized IT staffing needs

See honest feedback from Tier 1+ service desk current clients below:

"We use Stoltenberg Consulting's help desk, and that has worked out really well. I don't have the staffing I need to support the things that Stoltenberg Consulting does for me. They act as my interface analyst and report writer, and they fill many other roles. They are flexible and responsive, and they give us everything that we need."

- Director/Physician
Collected regarding Partial IT Outsourcing
© KLAS Enterprises, LLC. All rights reserved.

"The people at the Stoltenberg help desk try their best to be part of our team. If something is not working right or if they have questions, they are proactive about asking questions and ensuring that they get the direction they need in order to address our tickets. They are always trying to improve the process."

- IT Manager
Collected regarding Partial IT Outsourcing
© KLAS Enterprises, LLC. All rights reserved.

Make sure to check out EHR vendor-specific service desk capabilities.