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MEDITECH Help Desk Support

Boost Clinician Satisfaction and Get the Most From Your MEDITECH System

Whether a current MEDITECH client or newly transitioning to MEDITECH Expanse, our MEDITECH Help Desk can support your evolving end-user community at any stage.

Plagued by an industry-wide qualified IT staffing strain, hospital IT departments are juggling competing projects, budgetary concerns, high turnover and staff burnout. To alleviate the pressure and optimize the clinician experience, turn to Stoltenberg Consulting's MEDITECH Tier 1+ Help Desk Line. Whether seeking all-inclusive packaging with both MEDITECH system and desktop support or customized coverage options, like after-hours only support, Stoltenberg specifically caters to your organization's budget, IT landscape, scope and end-user needs.

Named 3x Best in KLAS for Partial IT Outsourcing, Stoltenberg's MEDITECH Help Desk Line provides Tier 1+ and optional Tier 2 and 3 support for healthcare organizations of all sizes — from small community hospitals to large multi-hospital entities. Our extensive knowledge and MEDITECH system expertise across Magic, 6.X and Expanse enables quick but thorough ticket resolution, satisfied end users, and detailed Tier 1+ Service Desk reporting for proactive IT issue mitigation across the continuum of care. We educate users, so issues are fully resolved in the first interaction with effective communication, documentation, customized how-to instruction sets and knowledge transfer.



Named 3x Best in KLAS for Partial IT Outsourcing (PITO) support
1:1 provider sessions to address all clinician EHR special requests or education needs
IT support desk EHR break/fix and reporting capability. No escalation required
Physician only concierge line for priority response to eliminate clinical care delays
Go-live call command center for new system transition or system upgrades

Stoltenberg Consulting was founded in 1995 and has supported MEDITECH clients for more than 8 years
80% or more of Service Desk requests are resolved on the first call
True partnership with support flexibility to flex into Tier 2-3 optimization or project work as needed
24/7x365 support, or just nights and weekends, during weather emergencies, all based on you needs
Average requester wait time is less than 10 seconds, with only less than 3% call abandon rate




Tier 1+ Support

  • Remote User Set Up and Management
  • System Access Requests
  • End-User Password Resets
  • End-User Security Template Change
  • End-User Assistance On Workflow Related Issues Not Requiring System Build
  • Override/Overrule Adjustments
  • Scheduling Template Adjustments
  • Front-End Changes
  • Patient Portal Support and Education
  • Basic Desktop Support
  • Video Conferencing
  • Telehealth Set Up and Troubleshooting
  • Nuance Dragon

MEDITECH Expanse expertise for inpatient and ambulatory support includes but is not limited to:

  • Medication Reconciliation (Med Rec)
  • Transfer Orders
  • Anesthesiology
  • Provider Orders
  • Discharge
  • Physician Documentation
  • ED Tracker
  • Patient Chart
  • Sign-On

Client Feedback

"We have no complaints about the services from Stoltenberg Consulting. They have provided us with an amazing account manager who has really taken the time to learn about our needs and goals and how we want to achieve them. The firm is also very proactive and is always at the top of their game. They constantly give us reminders and tips for how to improve our workflow. We have no complaints, and we are quite happy with what the firm has done so far."

- Manager
Collected about IT Outsourcing (Partial)
© KLAS Enterprises, LLC. All rights reserved.
www.KLASresearch.com

"Stoltenberg Consulting runs our remote help desk that is our first call. It works well. Stoltenberg Consulting will continue that work even after we change systems. They are in the process of being trained on the system we are switching to."

- Executive
Collected about IT Outsourcing (Partial)
© KLAS Enterprises, LLC. All rights reserved.
www.KLASresearch.com


Find Out How to Trim IT Support Costs Today

Trim IT Support Costs Today

To learn how the 3x Best in KLAS Tier 1+ Service Desk can drive down issue tickets, or to hear directly from a current health system client utilizing the program, contact our executive team today.