Break Free From Outdated Managed Services Agreements with Flexsourcing

Break Free From
Outdated Managed
Services Agreements
with Flexsourcing

Maximize IT Support For Your Exact Project Needs

Flexsourcing is an innovative multi-tiered service that flexes up and down to meet changes in healthcare IT systems, staff volume and skill mix for IT projects and operational needs.

Named the 2018 Best in KLAS service for Partial IT Outsourcing, Stoltenberg Consulting's Flexsourcing solution tailors hospital IT staffing support to each healthcare client. The program dynamically delivers 24/7 personalized support with a lower, more consistent cost of service, adjusting to each hospital's ever-changing environment.

Stoltenberg Consulting's Flexsourcing extends beyond traditional managed services to include completely U.S.-based Tier 1+ service desk support; Tier 2 remote break/fix, build and training support; and Tier 3 premium on-site application consulting expertise. During IT implementations or special projects, hospitals need varying levels and depth of support. With Flexsourcing, organizations can use Tier 1+, Tier 2 and Tier 3 support— scaled to the length of time and support level truly needed.

Within Flexsourcing's Tier 1+ support, the service desk is geared toward effective 75% or higher first-call resolution and VIP treatment for physician requests— all done correctly the first time. We emphasize ticket resolution, not just ticket documentation. Best practices for incident management, escalation procedures, problem resolution, alerts and notifications set the stage for more meaningful end-user experiences.

Gain dependable, flexible support. Trim wasted IT expenses. Increase clinician satisfaction and eliminate care delays today with Stoltenberg's Flexsourcing program.

With Flexsourcing from Stoltenberg, your organization will experience:
  • Improved first-call resolution rates to 75% or above
  • Increased productivity for clinicians, internal IT staff and administrators
  • Operational continuity
  • Eliminated care delays and disruption
  • Improved patient and staff satisfaction
  • Maximized clinician satisfaction
  • Physician concierge line capability
  • On-time, on-budget IT projects