Cerner Service Desk Support

Cut IT Spending and Issue Resolution Time

Whether a current Cerner client or newly transitioning to Cerner Millennium, our Cerner Service Desk can support your growing organization at any stage.

Today's IT departments are pressured by competing projects, piling deadlines, mounting stress and an industry-wide lack of qualified IT staffing. Stoltenberg Consulting's Cerner Tier 1+ Service Desk Line is the go-to solution, offering all-inclusive packaging or customized solutions specifically catered to your organization's budget, IT landscape and end-user needs.

Ranked 3x Best in KLAS for Partial IT Outsourcing including 2020 Best in KLAS honors, Stoltenberg's Cerner Tier 1+ Service Desk Line provides Tier 1+ and optional Tier 2 and 3 support for healthcare organizations of all sizes, from small community hospitals to large multi-hospital entities. Our extensive knowledge and Cerner system expertise enables quick ticket resolution, satisfied end users, and detailed Tier 1+ Service Desk reporting for IT issue troubleshooting across the continuum of care. We educate users, so problems end on the first call with effective communication, ticketing and knowledge transfer.




2020 Best in KLAS for Partial IT Outsourcing, 3x Best in KLAS for PITO
1:1 provider sessions to address all clinician EHR special requests or education needs
IT support desk EHR break/fix and reporting capability. No escalation required
Physician only concierge line for priority response to eliminate clinical care delays
Go-live call command center for new system transition or EHR new version upgrades

Stoltenberg Consulting was founded in 1995 and has supported Cerner clients for more than 13 years
84% or more of Service Desk requests are resolved on the first call
Resolved an average of 6,800+ calls per month for all Cerner clients
24/7x365 support, or just nights and weekends, during weather emergencies, all based on you needs
Average requester wait time is less than 10 seconds, with only less than 3% call abandon rate





Tier 1+ Support

  • Remote User Set Up
  • System Access Requests
  • End-User Password Resets
  • End-User Security Template Change
  • End-User Assistance On Workflow Related Issues Not Requiring System Build
  • Override/Overrule Adjustments
  • Scheduling Template Adjustments
  • Front-End Changes
    • Department Appointment Report (DAR)
    • Preference Lists
    • Smart Text Lists
    • Navigators
    • Assessment Flow Sheets
  • Patient Portal Support and Education
  • End-User Training For Function Based Inquiries
    • In Basket Functions
      • Results In Basket Messages
    • Telephone Encounters
    • Refill Encounters
    • Creating Encounters
    • Order Entry
    • Verifying User Logged Into Correct Department
    • Adding User To Pools
    • Navigating The Navigator
    • Ambulatory Flow Sheets
    • Creating Personalized Schedule
    • Adding To A User's Preference List
    • Creating Favorites
    • Creating Smart Phrases
    • How To Use Smart Text

Client Feedback

"We have no complaints about the services from Stoltenberg Consulting. They have provided us with an amazing account manager who has really taken the time to learn about our needs and goals and how we want to achieve them. The firm is also very proactive and is always at the top of their game. They constantly give us reminders and tips for how to improve our workflow. We have no complaints, and we are quite happy with what the firm has done so far."

- Manager
Collected about IT Outsourcing (Partial)
© KLAS Enterprises, LLC. All rights reserved.
www.KLASresearch.com

"Stoltenberg Consulting runs our remote help desk that is our first call. It works well. Stoltenberg Consulting will continue that work even after we change systems. They are in the process of being trained on the system we are switching to."

- Executive
Collected about IT Outsourcing (Partial)
© KLAS Enterprises, LLC. All rights reserved.
www.KLASresearch.com

Trim IT Support Costs Today

To learn how the 3x Best in KLAS Tier 1+ Service Desk can drive down issue tickets, or to hear directly from a current health system client utilizing the program, contact our executive team today.