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Tier 1+ Cerner Help Desk Support

Cut EHR Support Spending and Issue Resolution Time

Whether a current Oracle Cerner client or newly transitioning to Cerner Millennium, our Cerner Help Desk can unify EHR support across your growing organization at any stage.

Today's IT departments are pressured by competing projects, budgetary concerns, high turnover and staff burnout, along with an industry-wide lack of qualified IT staffing. Stoltenberg Consulting's Cerner Tier 1+ Service Desk Line is the go-to support solution, offering all-inclusive packaging or customized solutions specifically catered to your organization's budget, IT landscape and end-user needs.

Named 3x Best in KLAS for Partial IT Outsourcing, Stoltenberg's Cerner Tier 1+ Service Desk Line provides Tier 1+ and optional Tier 2 and 3 support for healthcare organizations of all sizes, from small community hospitals to large multi-hospital entities. Our extensive knowledge and Oracle Cerner system expertise enables quick but thorough ticket resolution, satisfied end users, and detailed Tier 1+ Service Desk reporting for proactive IT issue mitigation across the continuum of care. We proactively educate users within our Cerner Help Desk support, so issues are fully resolved on the first call with effective communication, documentation, customized how-to instruction sets and knowledge transfer.



Named 3x Best in KLAS for Partial IT Outsourcing (PITO) support
1:1 provider sessions to address all clinician EHR special requests or education needs
IT support desk EHR break/fix and reporting capability. No escalation required
Physician only concierge line for priority response to eliminate clinical care delays
Go-live call command center for new system transition or EHR new version upgrades

Stoltenberg Consulting was founded in 1995 and has supported Cerner clients for more than 14 years
80% or more of Service Desk requests are resolved on the first call
Resolved an average of 6,800+ calls per month for all Cerner clients
24/7x365 support, or just nights and weekends, during weather emergencies, all based on you needs
Average requester wait time is less than 10 seconds, with only less than 3% call abandon rate




Tier 1+ Cerner Help Desk Support

  • Remote User Set Up
  • System Access Requests
  • End-User Password Resets
  • End-User Security Template Change
  • Clinical and Financial System Navigation/Shadowing
  • End-User Assistance On Workflow Related Issues Not Requiring System Build
  • Override/Overrule Adjustments
  • Scheduling Template Adjustments
  • Front-End Changes
    • Department Appointment Report (DAR)
    • Preference Lists
    • Smart Text Lists
    • Navigators
    • Assessment Flow Sheets
  • Patient Portal Support and Education
  • End-User Training For Function Based Inquiries
    • Telephone Encounters
    • Refill Encounters
    • Creating Encounters
    • Order Entry
    • Verifying User Logged Into Correct Department
    • Adding User To Pools
    • Ambulatory Flow Sheets
    • Creating Personalized Schedule
    • Adding To A User's Preference List
    • Creating Favorites
    • Creating Smart/Dot Phrases
    • How To Use Smart Text
    • Patient Registration Issues
    • OMS Printer Mapping and Troubleshooting
    • Carefusion Pyxis Medstation User Access, Navigation and Troubleshooting

Client Feedback

"We have no complaints about the services from Stoltenberg Consulting. They have provided us with an amazing account manager who has really taken the time to learn about our needs and goals and how we want to achieve them. The firm is also very proactive and is always at the top of their game. They constantly give us reminders and tips for how to improve our workflow. We have no complaints, and we are quite happy with what the firm has done so far."

- Manager
Collected about IT Outsourcing (Partial)
© KLAS Enterprises, LLC. All rights reserved.
www.KLASresearch.com

"Stoltenberg Consulting runs our remote help desk that is our first call. It works well. Stoltenberg Consulting will continue that work even after we change systems. They are in the process of being trained on the system we are switching to."

- Executive
Collected about IT Outsourcing (Partial)
© KLAS Enterprises, LLC. All rights reserved.
www.KLASresearch.com


Find Out How to Trim IT Support Costs Today with Our Cerner Help Desk

Trim IT Support Costs Today

To learn how the 3x Best in KLAS Tier 1+ Service Desk can drive down issue tickets, or to hear directly from a current health system client utilizing the program, contact our executive team today.