Services

Hospital IT Tier 1+ Service Desk Line

Stoltenberg's Tier 1+ Service Desk Line provides Tier 1+ and optional Tier 2 and Tier 3 support for clients. With the capability to shadow an end user, our hospital IT Tier 1+ Service Desk team has the ability to provide one-on-one support supplementing client training for proper application use, while resolving 84% or more of Tier 1+ first call issues.

Through our monitoring services for interfaces, job scheduler, error queues and more, we are consistently able to initiate a vendor support ticket or escalation to Tier 2 resources prior to the client or end users experiencing any related issues.


To learn how our Tier 1+ Service Desk Line works, check out this video:

Make sure to check out our specific Cerner Tier 1+ Service Desk Line and Epic Tier 1+ Service Desk Line service capabilities as well.


Stoltenberg's EHR-Centric Tier 1+ Service Desk Line Delivers

  • 24x7 x 365 Support
  • 84% Tier 1+ First-Call Resolution
  • 3% or Less Abandoned Call Rate
  • Deep Training & Knowledge in Contracted Systems
  • Ability To Shadow User Allowing One-on-One User Training & Faster Issue Resolution
  • Monitoring Services For Interfaces, Job Scheduler, Job Queues & More
  • System Specific Training & Support
  • Optional Full Application Portfolio Support
  • Optional Tier 2 & Tier 3 Support
  • Daily, Weekly & Quarterly Management Reports
  • Effective Identification of Issue Trends and Resolution
  • Customer Satisfaction Survey
  • Guarantee Against Off Shoring Tier 1+ Service Desk Calls
  • ITIL Certified Tier 1+ Service Desk Leadership and Processes
  • Physician Concierge Line
  • Stoltenberg-specific Flexsourcing model cost effectively catering to support elevation needs

Transform your traditional service desk into an EHR-Centric Tier 1+ Service Desk, capable of effectively resolving both clinical and financially-focused Tier 1+ Service Desk requests and application support needs. Contact Stoltenberg to see how easily we can set up our concierge service for you.


"We use Stoltenberg Consulting's help desk, and that has worked out really well. I don't have the staffing I need to support the things that Stoltenberg Consulting does for me. They act as my interface analyst and report writer, and they fill many other roles. They are flexible and responsive, and they give us everything that we need."


- Director/Physician
Collected regarding Partial IT Outsourcing
© KLAS Enterprises, LLC. All rights reserved.
www.KLASresearch.com

"Stoltenberg Consulting runs our remote help desk that is our first call. It works well. Stoltenberg Consulting will continue that work even after we change systems. They are in the process of being trained on the system we are switching to. We will have to see how well they do through the transition."


- Executive
Collected regarding Partial IT Outsourcing
© KLAS Enterprises, LLC. All rights reserved.
www.KLASresearch.com