Cut IT Spending and
Issue Resolution Time

Cut IT Spending
and Issue Resolution Time

Efficient Epic IT Service Desk Support

Epic Help Desk

Whether moving through an EHR implementation or supporting ongoing end user needs, is your Help Desk really helping?

Today's IT departments are pressured by competing projects, piling deadlines, mounting stress and an industry-wide lack of qualified IT staffing. Stoltenberg Consulting's Epic Tier 1+ Service Desk Line is the go-to solution, offering an all-inclusive or customized support specifically catered to your organization's budget, IT landscape and end-users' needs.

Stoltenberg's Epic Tier 1+ Service Desk Line provides Tier 1+ and optional Tier 2 and 3 support for healthcare organizations. Our extensive knowledge and expertise aids with quick call resolution, knowledge transfer and workflow optimization throughout the Epic suite of applications.



Cerner Tier 1+ Service Desk Infographic


TIER 1+ SUPPORT

  • Access Requests
  • End User Password Resets
  • End Users Security Template Change
  • End User Assistance On Workflow Related Issues Not Requiring System Build
  • Override/Overrule Adjustments
  • Scheduling Template Adjustments
  • Front End Changes
    • Department Appointment Report (DAR)
    • Preference Lists
    • Smart Text Lists
    • Navigators
    • Assessment Flow Sheets
  • End User Training For Function Based Inquiries
    • In Basket Functions
      • Results In Basket Messages
    • Telephone Encounters
    • Refill Encounters
    • Creating Encounters
    • Order Entry
    • Verifying User Logged Into Correct Department
    • Adding User To Pools
    • Navigating The Navigator
    • Ambulatory Flow Sheets
    • Creating Personalized Schedule
    • Adding To A User's Preference List
    • Creating Favorites
    • Creating Smart Phrases
    • How To Use Smart Text


OPTIONAL TIER 2 AND 3 SUPPORT

  • EpicCare IP Orders
  • Ambulatory
  • ADT/Prelude
  • Claims
  • Radiant
  • OpTime
  • CliniDoc
  • Cadence
  • Resolute HB and PB
  • HIM
  • ASAP
  • EpicCare IP Orders
  • Ambulatory
  • ADT/Prelude
  • Claims
  • Radiant
  • OpTime
  • CliniDoc
  • Cadence
  • Resolute HB and PB
  • HIM
  • ASAP

While adhering to agreed upon change control processes, our Tier 2 and 3 support covers the system entry, application assignment, and/or immediate resolution for all Master File builds, as well as Advanced Build support requiring Epic Certifications.