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Current Opportunities

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Stoltenberg Consulting continues to grow and we are actively hiring full time permanent healthcare IT consultants. Our consultants live throughout the United States and travel to our our clients sites as needed. Submit your resume electronically to recruiter@stoltenberg.com . If you have any questions concerning employment opportunities, please contact a Human Resources representative at 412-854-5688 or 888-724-1326.

To see a list of our current openings
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Epic Openings
Cerner Openings
Siemens Openings

Tier 1+ Service Desk Representative

Principal Duties and Responsibilities

  • Ability to work a rotating twelve hour shift, Sunday through Saturday, to include holidays
  • Working from standard protocols/documents, able to gather relevant information systematically to troubleshoot and resolve all routine problems and some moderately complex problems
  • Be an effective team player; contribute to individual and team goals in order to successfully achieve highly responsive, customer focused service goals that result in high customer satisfaction.
  • Respond to telephone and email service requests with timely and accurate information
  • Work collaboratively with our business partners to provide solutions for customers
  • Identify and track trends that impact operational efficiency and customer satisfaction
  • Embrace and lead change to improve workflow, enhance customer service and satisfaction and reduce operating costs.
  • Contributes as a subject matter expert in business and systems issues
  • Ability to build and maintain ongoing relationships with customers, peers and support partners
  • Demonstrate good teamwork with peers
  • Proficient in professional oral, written and telephone communication skills

Qualification

  • Degree from a Two or four-year college/university preferred.
  • Exceptional telephone, verbal, written communication and interpersonal skills required.
  • Adaptive/flexible: demonstrate the ability to deal with multiple, concurrent and rapidly changing demands.
  • Technical proficiency PC applications, and skill related claims, policy administration systems, and/or web based applications.
  • Thrives in a fast paced, front line customer service environment
  • Ability to work independently as well as part of a team.
  • Seeks out job challenges and opportunities to constantly improve skills.
  • Consistently demonstrates a high level of professionalism through a strong work ethic that positively influences results.

** A resume and cover letter is required for consideration. **

Please contact Venita Craig for questions or to send resume and cover letter.

Other Openings

Our healthcare IT consulting firm continues to look for strong candidates in all other vendor offerings. If you have experience in Mckesson, Meditech, Allscripts, NextGen, or Patientkeeper please send your resume here.