Soarian Financials Legacy Support Client Case Study
BJC HealthCare, St. Louis, Missouri
About the Client
As one of the largest non-profit healthcare organizations in the United States, BJC HealthCare is focused on delivering care to the greater St. Louis, southern Illinois and mid-Missouri regions. Named by Becker's Hospital Review as one of the "50 Best Acute Care, Multi-Specialty Academic Medical Centers and Large Community Hospitals," BJC serves the healthcare needs of urban, suburban and rural communities with 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC includes two nationally recognized academic hospitals, Barnes-Jewish Hospital and St. Louis Children's Hospital – both affiliated with the Washington University School of Medicine.
Project Background
With support dating back to 2014 for Soarian Financials implementation and optimization consulting, BJC HealthCare has been a longstanding client partner. Noting Stoltenberg's deep understanding of the health system's application suite, BJC trusted Stoltenberg Consulting to bring in a team of Subject Matter Experts (SMEs) for support managed services while BJC HealthCare completes the final phase of its fully integrated Epic EHR migration. Soarian Financials legacy system support began in November 2018 and transitioned to a fully outsourced managed services framework at the start of 2020. During the ongoing Epic migration project, Stoltenberg's legacy support team is responsible for all care and feeding of the Soarian Financials suite and Document Management (DM), as well as full daily operational support for interfaces while ensuring proper data flow between Recondo, Connance, Olive and Experian. Stoltenberg analysts troubleshoot additional issues for 20+ external vendors performing specialized work in the BJC Business Office. Carefully adopting established BJC HealthCare policies and procedures, Stoltenberg's expert team is fully integrated into the BJC IT framework for 24/7 coverage, delivering continuous, seamless support to end users. Support spans overall care of the system, testing and upgrade maintenance, integration efforts, reporting services and assistance for the Epic implementation as needed.
Key Project Deliverables:
- Staffing level decreased from 12 FTEs to 4 FTEs under Stoltenberg's managed services model to reduce cost but maintain the same levels of support
- Daily operational support of 32,000+ end users across 12 facilities
- Complete system maintenance including server patching for 60+ internal devices
- Stoltenberg's team coordinates live site testing with the Epic team to confirm thorough, complete testing procedures are followed for all inpatient and outpatient registration workflows, ensuring a continuous admission process between Epic and Soarian
- Overall reduction in critical system issues and P1 occurrence since the start of the legacy support engagement
Project Update
As the health system navigates the surmounting COVID-19 financial aftermath, our team of experts remains dedicated to continuous improvement efforts to ensure that legacy support spend remains within budget. Despite critical pressures from COVID-19, our team's rapid response for build and deployment eased the transition and deployment of new cost centers, departments and locations.
Since the shift to managed services, Stoltenberg's team has operated with a reduced team structure while still maintaining 100% compliance of SLA thresholds with no reduction in support quality. Outsourcing these work efforts to Stoltenberg enables BJC internal teams to meet critical IT initiatives while keeping the Epic implementation running on-schedule, with Epic RCM roll out slated for 2022.
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