Soarian Financials Legacy Support Client Case Study

BJC HealthCare
BJC HealthCare, St. Louis, Missouri

About the Client

As one of the largest non-profit healthcare organizations in the United States, BJC HealthCare is focused on delivering care to the greater St. Louis, southern Illinois and mid-Missouri regions. Named by Becker's Hospital Review as one of the "50 Best Acute Care, Multi-Specialty Academic Medical Centers and Large Community Hospitals," BJC serves the healthcare needs of urban, suburban and rural communities with 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC includes two nationally recognized academic hospitals, Barnes-Jewish Hospital and St. Louis Children's Hospital – both affiliated with the Washington University School of Medicine.

Project Background

With support dating back to 2014 for Soarian Financials implementation and optimization consulting, BJC HealthCare has been a longstanding client partner. Noting Stoltenberg's deep understanding of the health system's application suite, BJC trusted Stoltenberg Consulting to bring in a team of Subject Matter Experts (SMEs) for support managed services while BJC HealthCare completed the final phase of its fully integrated Epic EHR migration. Soarian Financials legacy system support began in November 2018 and transitioned to a fully outsourced managed services framework at the start of 2020. During the three-year Epic migration project, Stoltenberg's legacy support team was responsible for all care and feeding of the Soarian Financials suite and Document Management (DM), as well as full daily operational support for interfaces while ensuring proper data flow between Recondo, Connance, Olive and Experian. Stoltenberg analysts handled troubleshooting of all additional issues for 20+ external vendors performing specialized work in the BJC Business Office. Carefully adopting established BJC HealthCare policies and procedures, Stoltenberg's expert team fully integrated into the BJC IT framework for 24/7 coverage, delivering continuous, seamless support to end users. Support spanned overall care of the system, testing and upgrade maintenance, integration efforts, reporting services and assistance for the Epic implementation as needed.

Key Project Deliverables:

  • Staffing level decreased from 12 FTEs to 4 FTEs under Stoltenberg's managed services model to reduce cost but maintain the same levels of support
  • Daily operational support of 32,000+ end users across 12 facilities
  • Complete system maintenance including server patching for 60+ internal devices
  • Stoltenberg's team coordinated live site testing with the Epic team to confirm thorough, complete testing procedures were followed for all inpatient and outpatient registration workflows, ensuring a continuous admission process between Epic and Soarian
  • Overall reduction in critical system issues and P1 occurrence since the start of the legacy support engagement

Soarian Financials Legacy Support Update

As the health system navigated the surmounting COVID-19 financial aftermath, our team of experts stood dedicated to continuous improvement efforts to ensure that legacy support spend remained within budget. Despite critical pressures from COVID-19, our team's rapid response for build and deployment eased the transition and deployment of new cost centers, departments and locations.

Since the shift to managed services, Stoltenberg's team operated with a reduced team structure while still maintaining 100% compliance of SLA thresholds with no reduction in support quality. Outsourcing these work efforts to Stoltenberg enabled BJC internal teams to meet critical IT initiatives while keeping the Epic implementation running on-schedule, with full Epic RCM roll out concluded in December 2022.

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