Expand Your Epic
Consulting Career
With Stoltenberg

Expand Your Epic
Consulting Career
With Stoltenberg

Epic Opportunities

Consultant candidates, please complete the following application once, so we can perform a more accurate follow up. No repeat form completions are necessary.

Click for opportunities that we are currently recruiting for.

MyChart Patient Portal Remote Help Desk Support Services

Job Description

Responsible for answering incoming calls, completing incident registration, and working through incident and problem management for all Tier 1 customer support calls regarding Epic MyChart. This is a 3-year engagement with 100% remote work.

Daily Responsibilities

  • Escalate any customer requests that cannot be resolved to client's analyst team
  • Must be flexible and willing to work varying shifts, as this is a 24/7, 365-day service
  • Customer service and IT support experience required

Technical and Language Skills

  • 3+ years of experience with Epic MyChart Patient Portal preferred
  • Experience with ITSM (ServiceNow, Remedy, etc.) preferred
  • Client-specific MyChart training will be provided in June/July prior to go live
  • Multi-lingual applicants desired, covering English, Spanish, Chinese, Russian, Vietnamese and Tagalog

Please submit resumes to recruiter@stoltenberg.com.

Epic Ready-To-Hire Program

Preferred Qualifications

  • Clinical (Nurse, Pharmacist, Pharmacy Tech, Respiratory Therapist, Lab or Radiology Tech) or Financial/Patient Management background highly desired
  • If no direct clinical care background, multiple years of healthcare information systems experience
  • Experience implementing and supporting Epic products (2+ years highly desired)
  • Experience working with the specific application request (2+ years highly desired)
  • Epic certification in at least one product
  • Completion of at least one full implementation, including workflow analysis, build, training and support
  • Testing, optimization and upgrade experience highly desired
  • Demonstrated leadership
  • Willingness to travel

Current Epic Ready To Hire Modules

  • Epic Ambulatory Consultant
  • Epic Inpatient Clinical Documentation Consultant
  • Epic Willow Consultant
  • Epic Clarity Consultant
  • Epic Resolute Hospital Billing Consultant
  • Resolute Professional Billing Consultant
  • Epic Beaker Anatomical Pathology and Clinical Pathology Consultant
  • Epic Beaker Clinical Pathology Consultant

Please submit resumes or inquiries to recruiter@stoltenberg.com.