Job Description

Now seeking MEDITECH Magic Analysts for an 18-24 month mostly remote East Coast client engagement, starting in June. Analysts will provide health system client legacy support, day-to-day maintenance, troubleshooting and break/fix support. The client may require some upgrade testing and support throughout the tenure of the engagement.

Requirements:

• MEDITECH Magic certification and experience
• On-call rotation work is required
• Project travel includes a flexible on-site 3-5 week transition initially, which will then move to a primarily remote role, with occasional on-site rotation framework.

Job Description

Now seeking Allscripts TouchWorks Analysts for an 18-24 month mostly remote East Coast client engagement, starting in June. Analysts will provide health system client legacy support, day-to-day maintenance, troubleshooting and break/fix support. The client may require some upgrade testing and support throughout the tenure of the engagement.

Requirements:

• Allscripts TouchWorks certification and experience
• On-call rotation work is required
• Project travel includes a flexible on-site 3-5 week transition initially, which will then move to a primarily remote role, with occasional on-site rotation framework

Job Description

Now seeking a Soarian Pharmacy and MAK Analyst for an 18-24 month mostly remote East Coast client engagement, starting in June. Analysts will provide health system client legacy support, day-to-day maintenance, troubleshooting and break/fix support. The client may require some upgrade testing and support throughout the tenure of the engagement.

Requirements:

• Soarian Pharmacy and MAK certification and experience
• On-call rotation work is required
• Project travel includes a flexible on-site 3-5 week transition initially, which will then move to a primarily remote role, with occasional on-site rotation framework

Job Description

Now seeking Remote Epic Credentialed Trainers with experience assisting and educating end users with Epic application issues for a long-term, full-time, remote engagement starting in June.

Responsibilities:

• Provide one-on-one training for clinicians via remote learning
• Answer and manage calls from clinician end users
• Provide daily Tier 1 support to end users on a variety of application issues, escalating to support teams as necessary
• Identify, research, and resolve Epic application issues
• Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
• Understand client's latest configurations and changes to Epic modules
• Document, track, and monitor problems to ensure timely resolution

Qualifications:

• Epic Credentialed Training (CT) and/or certification in one or more Epic applications. Epic Ambulatory, Cadence and/or Lumens certification is preferred
• Must possess prior training experience and be comfortable speaking with physicians and clinicians
• 2 years' experience in an Epic end-user support role, service desk or experience using Epic in a clinical setting for 5+ years
• Prior experience working tickets and day-to-day help desk functions preferred
• Must have strong customer service skills and the ability to troubleshoot and solve problems
• Requires excellent written and oral communication skills
• Excellent multi-tasking skills required
• Quiet home office environment
• High-speed internet required

Job Description

Now seeking well-rounded Epic Service Desk Agents with experience assisting and supporting end users with Epic application issues for a long-term, full-time, remote engagement starting in June.

Responsibilities:

• Answer and manage calls from end users
• Provide daily Tier 1 support to end users on a variety of application issues, escalating to support teams as necessary
• Identify, research, and resolve Epic application issues
• Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
• Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
• Understand client's latest configurations and changes to Epic modules
• Document, track, and monitor problems to ensure timely resolution

Qualifications:

• Must be well versed in Epic with certification in one or more Epic applications
• Build and/or reporting knowledge in Epic is preferred
• Prior experience supporting a hospital, health system or health center is required
• 2 years' experience in an Epic end-user support role, service desk or experience using Epic in a clinical setting for 5+ years
• Prior experience working tickets and day-to-day help desk functions preferred
• Must have strong customer service skills and the ability to troubleshoot and solve problems
• Requires excellent written and oral communication skills
• Excellent multi-tasking skills required
• Quiet home office environment
• High-speed internet required

Job Description

Now seeking a Siemens/Cerner Invision Patient Accounting Unitized Billing Subject Matter Expert (SME) to support a client health system with training and education. This is a 5-month role with immediate start with a mix of onsite and remote work for a client in the Northeast.

Job Description

Now seeking an analyst with experience supporting a combination of break/fix tickets and optimization project work within the Epic Professional Billing module. Ability to collaborate with other Epic teams on integrated issues is key, particularly clinical teams and registration/scheduling. Primary responsibility will be focused on supporting the PB application throughout go-live on Hospital Billing and Grand Central. The analyst will also provide second-tier support to end users to ensure reliable application system availability and performance as needed. This is a full-time, fully remote, immediate start position for a 3+ month contract.

Required Certifications/Experience:

• Epic PB (Certification Required)
• Epic HB and Grand Central (Certification and Experience Preferred)

Job Description

Now seeking an Epic Wisdom Analyst for a full-time, fully remote (CST time zone) role for a client medical center. Client is working with an Epic connect facility and needs help with the Epic Wisdom build, with an anticipated go-live date in August. This individual would be the primary Wisdom analyst and would be responsible for all day to day build tasks in addition to providing education to internal client team. This is an immediate start position with a 4 to 6+ month project.

Required Certifications/Experience:

• Epic Wisdom (Required)

Job Description

Now seeking an Epic Hospital Billing/Professional Billing Analyst with insurance billing and claims experience for a full-time, fully remote client support role lasting 6+ months (CST time zone). Reimbursement and Cogito experience would be a candidate plus, along with experience with the following cost reports:

• Ancillary Labor Room days
• Social Services
• Medicaid Days
• Implantable Medical Devices
• Medicare Dual Eligibility Bad Debt
• Non-Medicare Bad Debt
• Medicare Bad Debt
• Observation Room Days
• Social Services
• Patient Detail Bad Debt
• Transaction Detail Bad Debt
• CDM

Responsibilities:

• Align with necessary modifications year over year required from CMS.
• Conduct validation of accounts for the Dual Eligibility and Bad Debt reports.
• Prepare client org for the cost report due twice a year (Once for the interim cost report for the middle of the fiscal year, and then the other at the end of the fiscal year).

Required Certifications/Experience:

• Epic HB/PB (Required)
• Cogito (Strongly Preferred)

Job Description

Now seeking an Epic Grand Central Analyst for an immediate-start, full-time, 3 to 6+ month, fully remote role for a client medical center (CST time zone). The analyst will need to be able to help with the build needed for Epic Hyperdrive transition required by July, in addition to day-to-day build and support requests including maintenance/break/fix troubleshooting.

Certifications/Experience:

• Epic Grand Central (Required)
• Recent experience with Hyperdrive (Required)

Job Description

Now seeking a Change Management/Governance Specialist for a health system client's remote role. Candidates will need to have worked in a healthcare environment and have the following knowledge/skills:

• Change management
• Creating governance
• Business intelligence
• Be able to look and understand workflows
• Expertise in Excel
• Highly customer service focused
• Tableau experience would be ideal

Tasks:

• Creating governance for the following groups:
  • Acute
  • Post-Acute
  • Finance
  • Quality Assurance
• Pull the above groups together and get them to work in harmony
• Once the governance committee is together, the Specialist must be able to assess and adjust current use of Excel to align with the client's needs for a more robust solution

Job Description

Now accepting candidates for a full-time Epic Beaker Analyst position for an approximately 6-month project. Client-candidate interviews are expected for the week of 3/21.

Responsibilities:

• Experience with pathology preferred
• Mostly remote work, but occasional on-site travel may be required

Job Description

Now seeking a full-time Epic Applications Analyst with experience writing in Epic Referrals, RTE and Prelude for a six-month remote health system client support role with the possibility of extension.

Responsibilities:

• Conduct RTE implementation including clearinghouse selection, benefit filing, query chaining, plan mapping, and automated batch querying for 200+ payers/benefit plans
• Configure and maintain interfaces for Admission Notification, Address Verification and Real Time Authorization (RTA)

Requirements:

• Epic certifications in Referrals (Required), RTE (Required) and Prelude (Preferred)
• 3-5 years of Referrals build experience
• A background in ASA
  
  
• Referrals generation build experience
• Experience with RTA
• Work queue build experience

Job Description

Now seeking a top-level technical expert in one or more highly specialized phases of operating systems, applications and software development/programming to serve in a 6-8 month immediate-start role, with potential for extension. The IT Technical Specialist will provide technical consulting on complex projects and frequently serve as the liaison between the client infrastructure team and vendor technical contacts. The IT Technical Specialist will lead staff employees on a regular basis, but not serve as the supervisor. The role requires using Cloverleaf to modify and enhance interfaces associated with the client health system's Soarian to Epic conversion.

Responsibilities:

• Inclusion in a support rotation with other team members with 24/7 rotation coverage
• Perform in possible weekend or non-business hours work for maintenance activities
• Manage allocation of work on support ticket, problem queues, change queues and work order queues
• Assist with daily problem management activities, trend and root cause analysis
• Perform system care and feeding tasks
• Produce and oversee documentation of knowledge-based articles
• Develop test scenarios and perform testing and validation of applications

Required Skillset:

• HL7 message types troubleshooting experience of two years or more (Highly Preferred)
• Cloverleaf, Xlate, TCL support experience of two years or more (Highly Preferred)
• Unix/Linux server command tools and system administration experience of two years or more
• Healthcare environment knowledge and healthcare application integration concept expertise of two years or more (Preferred)
• Scripting ability to read and augment scripted languages (Preferred)

Job Description

Now seeking an Epic Credentialed Cadence/Grand Central Principal Trainer for mid-October start to fill a hospital client's internal team vacancy. Project duration is full-time work for 3-5 months. The role is mostly remote, but occasional on-site visits may be needed, as Principal Trainers may need to train in the client's hospital site classroom from time to time. The client site is located in the Midwest for those possible visits.

Requirements:

• Epic Credentialed Training certification and experience in Cadence
• Epic Credentialed Training certification and experience in Grand Central

Job Description

Consultant needed to create training materials and conduct end user training on McKesson's Pathways to Financial Management application. Position will be largely remote, with 4-5 days of travel to the client site in the Delaware/Maryland region required.

Responsibilities:

• Develop and create training materials in preparation for the training to be conducted
• Provide a mix of on-site and classroom training over the course of two days in mid to late September
• Follow up with remote at-the-elbow support over the subsequent 3-4 weeks

Requirements:

• Must have experience with McKesson's Pathways to Financial Management and be comfortable with classroom training

Job Description

The Cloverleaf Specialist will serve as a top-level technical expert in one or more highly specialized phases of operating systems, applications and software development/programming. The resource will provide technical consulting for an immediate client standardization effort and serve as liaison between client Infrastructure and vendor technical contacts. The role will initially serve in a remote project-based basis with possibility of extension.

Required:

• Experience with integration and coordination tasks among Invision, Cerner Millennium and IDX through a Cloverleaf interface engine
• Invision architecture (OAS) technical and developer skills in the Invision Communication Subsystem for both TIF and RTIF
• Experience with Cerner's RTABFILE and communication subsystem profiles to aid as the client seeks to standardize across its hospital/region instances
• Use of HL7 and Cerner's interpretations of that standard