Expand Healthcare IT Career Horizons With Stoltenberg

Current Opportunities

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Click for opportunities that we are currently recruiting for.

Stoltenberg Consulting continues to grow as we actively hire healthcare IT consultants. Our consultants live throughout the United States and travel to our clients as needed. See our current job openings below:


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Job Description

eClinicalWorks Analysts (Tiers 1-3)
Full time, experienced eClinicalWorks analysts needed for an upcoming project to provide Tier 1 -Tier 3 support for an East Coast healthcare system.

Experience:

  • Must have experience supporting, training, building, fixing and/or testing eClinicalWorks application at the Tier 1, 2 or 3 level
  • Excellent customer service skills and ability to work independently are a must

Please complete the form at the top of the page to apply.

Job Description

Now seeking Epic Service Desk Agents with experience assisting and supporting end users with Epic application issues for full and part-time long-term remote positions starting immediately.

Responsibilities:

  • Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
  • Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
  • Create, track, close, or escalate incident tickets and related issues in a timely manner.
  • Understand client's latest configurations and changes to Epic modules.
  • Assist client with end-user support during EPIC go-live implementations.

Basic Qualifications:

  • 3 years of experience in an Epic end-user support role or service desk or experience using Epic in a clinical setting for 5+ years.
  • Prior experience working tickets and day-to-day help desk functions preferred.

Desired Skills:

  • Epic Beaker Certification or Credentialed Trainer experience highly desired.
  • 3-5 years of clinical nursing experience.

Please complete the form at the top of the page to apply.

Job Description

Now seeking an IT Service Desk Analyst with experience assisting end users with hardware issues, as well as Cerner Millennium application issues, for a full-time long-term remote position.

Responsibilities:

  • Identify, research and resolve technical problems
  • Answer and handle calls from end users
  • Document, track and monitor problems to ensure timely resolution
  • Provide daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary

Qualifications:

  • Prior experience supporting a hospital, health system or care network is required
  • Prior experience supporting Cerner Millennium is highly desired
  • Must have strong customer service skills and the ability to troubleshoot and solve problems
  • Requires excellent written and oral communication skills

Experience with the following tasks is preferred:

Active Directory Services

  • Account unlocks
  • Password reset
Basic Desktop Support
  • Configuring screen resolution
  • Configuring multiple displays
  • Assistance with applications not responding
  • High-memory utilization
  • High CPU utilization
  • Operating system errors while launching
  • Application errors while launching
  • Long application log in times
  • Antivirus software assistance
  • Deploying applications
  • Uninstalling applications
  • Copying and saving files to network
  • Wireless connectivity assistance
Video Conferencing
  • Set up
  • Connections
  • Application assistance
Printer
  • Setting default
  • Add/Remove
  • Scan to email assistance
  • Adjusting settings/print quality
  • Troubleshooting spooler
Diagnose Hardware Issues
  • Mouse
  • Monitor
  • Keyboard
  • Printer
  • Microphone
Install Device Drivers
  • Mouse
  • Video
  • Printer
  • Desktop scanners
  • Handheld scanners
  • Citrix extensions
Diagnose Device Drivers
  • Mouse
  • Video
  • Printer
  • Desktop scanners
  • Handheld scanners
Network
  • Cannot connect to WiFi
  • Inconsistent connection
  • Network is slowed
Mailbox Management
  • Increasing mailbox size
  • Managing distribution lists
  • Granting permissions
  • Content filtering and configuring spam in EOP
  • Mobile device email assistance
  • Troubleshooting send/receive issues
Imprivata
  • Account set up
  • Badge re-enrollment
  • Password management
Cisco VPN
  • Granting access
  • Installing application
  • Cannot connect to VPN
  • Incorrect IP address
  • Application not loading
Citrix Remote Access
  • Installing application
  • Account resets
  • Application not loading
  • Incorrect window size
  • Application resolution incorrect
  • ICA file not launching with Citrix
EDM
  • Navigation
  • User access- password reset
  • User access- account creation
  • Scanning
Nuance-Dragon
  • Application troubleshooting
  • Microphone troubleshooting
ePrescribe
  • User access
  • Provider lost device
  • Provider has new device(s)
Kronos Workforce
  • User access-password reset
  • Time stamp assistance
  • Work rule activity transfer assistance
  • Labor account transfer assistance
  • Meal in/meal out assistance
  • Assistance with adding missed punches
  • Assistance with requesting PTO

Please complete the form at the top of the page to apply.




Overview:

At Stoltenberg Consulting, we do not just implement software applications, we solve the problems that are associated with continued support. We help clients transform technology to optimize the way they deliver healthcare to give their facilities a competitive edge in patient care efficiency, safety, and cost of care.

We have worked with over 250 healthcare organizations to provide low-cost, high-value healthcare IT solutions. Our clients range from large academic medical centers and specialty hospitals to small community hospitals and critical access facilities nationwide.

Attaining our clients' goals comes first. We are experts at matching the right skilled team with project needs. For each client, we make a company-wide commitment to add value with quality health IT services that not only meet, but exceed expectations. This commitment has fueled our continued client references and 4X Best in KLAS awards.


Position Summary:

Full Time

The Stoltenberg Service Desk Residency Program incorporates healthcare technology to provide 24/7x365 Tier 1+ support training. Upon completion of the program, residents will provide customer support that meets and exceeds Service Level Agreements (SLAs) that are established by the industry and our clients. We follow ITIL processes to achieve continuous improvement for the desk. Over the course of the program, residents will gain knowledge of the internal and external processes utilized within a hospital or healthcare system. Your ability to learn and consume both the processes and technology components used in healthcare are of great importance and value to key stakeholders, patients, and providers within these organizations. The program will provide you training to accomplish both in an expedited manner. The initial focus will be learning the following:

  • How to triage end-user issues, utilizing the skills learned in our education sessions to determine if the issue can be resolved at Tier 1 level or if it needs to be escalated to Tier 2.
  • Utilize customer service guidelines as outlined in training to provide pleasant and helpful steps as part of issue resolution.
  • Become very familiar with client provided knowledge base information and client specific procedures to resolve issues.
  • Learn different technical applications through the training provided to solve desktop trouble shooting.
  • Adapt to and utilize several software applications systems such as Remedyforce and 8x8, which are deployed to all service desk agents.

Key Responsibilities:

  • Respond to end-user questions or issues regarding clinical aspects of applications, such as workflow issues, application errors, user access, etc.
  • Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
  • Create, track, close, or escalate incident tickets and related issues in a timely manner.
  • Understand client's latest configurations and changes to software modules.
  • Assist client with end-user support during go-live implementations.
  • Identify, research, and resolve technical problems.
  • Answer and handle calls from end users.
  • Document, track, and monitor problems to ensure timely resolution.
  • Provide daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary.
  • Handle approximately 6-8 calls per hour from clients and utilize ticketing system provided to document the details of the ticket during the call.
  • Read and educate yourself on all new information regarding a client system. This may at times require after-hours reading to stay informed.
  • Must be timely and arrive for shift on average on time or 5 minutes early ready to work.
  • Adhere to the service desk code of conduct policy.

Qualifications:

  • Prior experience working experience in a healthcare facility is a plus but not required.
  • Prior customer service role and skills are preferred.
  • Must have strong customer service skills and the ability to troubleshoot and solve problems.
  • Requires excellent written and oral communication skills.
  • Maintain a pleasant, positive, and professional demeanor.
  • Be able to work under pressure.
  • Strong multitasking skills are a must.
  • Must hold a strong ability to assess a situation, show good judgment, and resolve conflicts.
  • Be attentive to details with excellent follow-through skills.
  • Display a desire to exceed expectations with every interaction.
  • Hold basic knowledge and experience with Microsoft Office products and the internet.
  • Must be willing to work a flexible schedule, including evenings, weekends, holidays and an occasional night shift if needed.

Please complete the form at the top of the page to apply.




Preferred Qualifications:

  • Clinical (Nurse, Pharmacist, Pharmacy Tech, Respiratory Therapist, Lab or Radiology Tech) or Financial/Patient Management background highly desired
  • If no direct clinical care background, multiple years of healthcare information systems experience
  • Experience implementing and supporting Epic products (2+ years highly desired)
  • Experience working with the specific application request (2+ years highly desired)
  • Epic certification in at least one product
  • Completion of at least one full implementation, including workflow analysis, build, training and support
  • Testing, optimization and upgrade experience highly desired
  • Demonstrated leadership
  • Willingness to travel

Current Epic Ready To Hire Modules:

  • Epic Ambulatory Consultant
  • Epic Inpatient Clinical Documentation Consultant
  • Epic Willow Consultant
  • Epic Clarity Consultant
  • Epic Resolute Hospital Billing Consultant
  • Resolute Professional Billing Consultant
  • Epic Beaker Anatomical Pathology and Clinical Pathology Consultant
  • Epic Beaker Clinical Pathology Consultant

Please complete the form at the top of the page to apply.


Our healthcare IT consulting firm continues to look for strong candidates for roles supporting major EHR and ancillary application vendor offerings. If you have experience in Epic, Cerner, Siemens, MEDITECH, Allscripts, NextGen, MEDITECH, GE or Patientkeeper, please complete the form above.

Working for Stoltenberg Consulting



Stoltenberg Consulting has been named a Great Place to Work by Becker's Hospital Review three times in a row. When you become part of our team, you can count on strengthening long-term relationships with clients that not only lead to customer satisfaction, but your career development as well. Stoltenberg caters to the needs of our HIT consultants by listening to their concerns and focusing on work-life balance. We know that when our consultants are engaged and passionate about their work, they inspire those around them, ensuring project success for our client hospitals.

A Culture of Balance

Since 1995, Stoltenberg's company culture has been devoted to giving every associate the opportunity to prosper. That means giving our consultants the flexibility to achieve work-life balance and evolve their certifications and skillsets. We encourage mentoring from the top down and among peers, especially for our Consultant Development Program.


"Unparalleled by other consulting firms, Stoltenberg is built on relationships and quality. It begins with the relationships with the consultants, genuinely caring for their needs and trusting in their abilities to provide the highest quality results. It continues with the relationships with the clients, with executive leadership personally seeing that Stoltenberg has met or exceeded their needs. These aspects speak volumes for why Stoltenberg has so many long-term consultants and clients."

Christopher, Stoltenberg Consultant since 2002

"I've worked for large, medium and small companies in the HIT industry, and by far Stoltenberg stands way above them all. Stoltenberg cares more for its people and making mutually beneficial matches for consultants and clients."

Brandon, Stoltenberg Consultant since 2005

"I have worked with Stoltenberg for over 12 years and can truly say that is the best company that I have ever worked with. The pay and benefits are very competitive, and I've always felt like I am an integral part of the team. If you have a good work ethic and are passionate about your career, you will find that Stoltenberg is a great fit."

Kyle, Stoltenberg Employee since 2007

Benefits

Stoltenberg's 25-year respected reputation in the industry directly correlates with quality consultants paired with trusting client relationships. Our healthcare IT consultants earn competitive, robust compensation packages. Permanent employees receive full benefits and access to the bonus plan.


Highlights of our Benefits

  • Health Insurance With Enrollment Plan Level Options
  • Dental Insurance
  • Vision Insurance
  • 401k Plan
  • Paid Time Off
  • Short and Long-Term Disability Insurance
  • Employer Paid Life Insurance
  • Robust Bonus Plan
  • New Consultant Referral Bonus
  • Remote Project Work When Available
  • Long-Term Direct Hospital Client Engagements
  • Vendor Training and Certification Opportunities