Expand Healthcare IT Career Horizons With Stoltenberg

Current Opportunities

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Click for opportunities that we are currently recruiting for.

Stoltenberg Consulting continues to grow as we actively hire healthcare IT consultants. Our consultants live throughout the United States and travel to our clients as needed. See our current job openings below:


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Job Description

Now seeking Epic Service Desk Agents with experience assisting and supporting end users with Epic application issues for full-time long-term remote positions starting Jan 2, 2020.

Responsibilities:

  • Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
  • Receive, analyze and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
  • Create, track, close or escalate incident tickets and related issues in a timely manner
  • Understand client's latest configurations and changes to Epic modules
  • Assist client with end-user support during EPIC go-live implementations

Basic Qualifications:

  • 3 years of experience in an Epic end-user support role or service desk or experience using Epic in a clinical setting for 5+ years
  • Prior experience working tickets and day-to-day help desk functions preferred

Desired Skills:

  • 3-5 years of clinical nursing experience

Please complete the form at the top of the page to apply.

Job Description

Now seeking an IT Service Desk Analyst with experience assisting end users with hardware issues, as well as Cerner Millennium application issues, for a full-time long-term remote position.

Responsibilities:

  • Identify, research and resolve technical problems
  • Answer and handle calls from end users
  • Document, track and monitor problems to ensure timely resolution
  • Provide daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary

Qualifications:

  • Prior experience supporting a hospital, health system or care network is required
  • Prior experience supporting Cerner Millennium is highly desired
  • Must have strong customer service skills and the ability to troubleshoot and solve problems
  • Requires excellent written and oral communication skills

Experience with the following tasks is preferred:

Active Directory Services

  • Account unlocks
  • Password reset
Basic Desktop Support
  • Configuring screen resolution
  • Configuring multiple displays
  • Assistance with applications not responding
  • High-memory utilization
  • High CPU utilization
  • Operating system errors while launching
  • Application errors while launching
  • Long application log in times
  • Antivirus software assistance
  • Deploying applications
  • Uninstalling applications
  • Copying and saving files to network
  • Wireless connectivity assistance
Video Conferencing
  • Set up
  • Connections
  • Application assistance
Printer
  • Setting default
  • Add/Remove
  • Scan to email assistance
  • Adjusting settings/print quality
  • Troubleshooting spooler
Diagnose Hardware Issues
  • Mouse
  • Monitor
  • Keyboard
  • Printer
  • Microphone
Install Device Drivers
  • Mouse
  • Video
  • Printer
  • Desktop scanners
  • Handheld scanners
  • Citrix extensions
Diagnose Device Drivers
  • Mouse
  • Video
  • Printer
  • Desktop scanners
  • Handheld scanners
Network
  • Cannot connect to WiFi
  • Inconsistent connection
  • Network is slowed
Mailbox Management
  • Increasing mailbox size
  • Managing distribution lists
  • Granting permissions
  • Content filtering and configuring spam in EOP
  • Mobile device email assistance
  • Troubleshooting send/receive issues
Imprivata
  • Account set up
  • Badge re-enrollment
  • Password management
Cisco VPN
  • Granting access
  • Installing application
  • Cannot connect to VPN
  • Incorrect IP address
  • Application not loading
Citrix Remote Access
  • Installing application
  • Account resets
  • Application not loading
  • Incorrect window size
  • Application resolution incorrect
  • ICA file not launching with Citrix
EDM
  • Navigation
  • User access- password reset
  • User access- account creation
  • Scanning
Nuance-Dragon
  • Application troubleshooting
  • Microphone troubleshooting
ePrescribe
  • User access
  • Provider lost device
  • Provider has new device(s)
Kronos Workforce
  • User access-password reset
  • Time stamp assistance
  • Work rule activity transfer assistance
  • Labor account transfer assistance
  • Meal in/meal out assistance
  • Assistance with adding missed punches
  • Assistance with requesting PTO

Please complete the form at the top of the page to apply.




Preferred Qualifications:

  • Clinical (Nurse, Pharmacist, Pharmacy Tech, Respiratory Therapist, Lab or Radiology Tech) or Financial/Patient Management background highly desired
  • If no direct clinical care background, multiple years of healthcare information systems experience
  • Experience implementing and supporting Epic products (2+ years highly desired)
  • Experience working with the specific application request (2+ years highly desired)
  • Epic certification in at least one product
  • Completion of at least one full implementation, including workflow analysis, build, training and support
  • Testing, optimization and upgrade experience highly desired
  • Demonstrated leadership
  • Willingness to travel

Current Epic Ready To Hire Modules:

  • Epic Ambulatory Consultant
  • Epic Inpatient Clinical Documentation Consultant
  • Epic Willow Consultant
  • Epic Clarity Consultant
  • Epic Resolute Hospital Billing Consultant
  • Resolute Professional Billing Consultant
  • Epic Beaker Anatomical Pathology and Clinical Pathology Consultant
  • Epic Beaker Clinical Pathology Consultant

Please complete the form at the top of the page to apply.


Our healthcare IT consulting firm continues to look for strong candidates for roles supporting major EHR and ancillary application vendor offerings. If you have experience in Epic, Cerner, Siemens, MEDITECH, Allscripts, NextGen, MEDITECH, GE or Patientkeeper, please complete the form above.

Working for Stoltenberg Consulting



Stoltenberg Consulting has been named a Great Place to Work by Becker's Hospital Review three times in a row. When you become part of our team, you can count on strengthening long-term relationships with clients that not only lead to customer satisfaction, but your career development as well. Stoltenberg caters to the needs of our HIT consultants by listening to their concerns and focusing on work-life balance. We know that when our consultants are engaged and passionate about their work, they inspire those around them, ensuring project success for our client hospitals.

A Culture of Balance

Since 1995, Stoltenberg's company culture has been devoted to giving every associate the opportunity to prosper. That means giving our consultants the flexibility to achieve work-life balance and evolve their certifications and skillsets. We encourage mentoring from the top down and among peers, especially for our Consultant Development Program.


"Unparalleled by other consulting firms, Stoltenberg is built on relationships and quality. It begins with the relationships with the consultants, genuinely caring for their needs and trusting in their abilities to provide the highest quality results. It continues with the relationships with the clients, with executive leadership personally seeing that Stoltenberg has met or exceeded their needs. These aspects speak volumes for why Stoltenberg has so many long-term consultants and clients."

Christopher, Stoltenberg Consultant since 2002

"I've worked for large, medium and small companies in the HIT industry, and by far Stoltenberg stands way above them all. Stoltenberg cares more for its people and making mutually beneficial matches for consultants and clients."

Brandon, Stoltenberg Consultant since 2005

"I have worked with Stoltenberg for over 12 years and can truly say that is the best company that I have ever worked with. The pay and benefits are very competitive, and I've always felt like I am an integral part of the team. If you have a good work ethic and are passionate about your career, you will find that Stoltenberg is a great fit."

Kyle, Stoltenberg Employee since 2007

Benefits

Stoltenberg's 25-year respected reputation in the industry directly correlates with quality consultants paired with trusting client relationships. Our healthcare IT consultants earn competitive, robust compensation packages. Permanent employees receive full benefits and access to the bonus plan.


Highlights of our Benefits

  • Health Insurance With Enrollment Plan Level Options
  • Dental Insurance
  • Vision Insurance
  • 401k Plan
  • Paid Time Off
  • Short and Long-Term Disability Insurance
  • Employer Paid Life Insurance
  • Robust Bonus Plan
  • New Consultant Referral Bonus
  • Remote Project Work When Available
  • Long-Term Direct Hospital Client Engagements
  • Vendor Training and Certification Opportunities