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Expand Healthcare IT Career Horizons With Stoltenberg

Current Opportunities

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Click for opportunities that we are currently recruiting for.

Stoltenberg Consulting continues to grow as we actively hire healthcare IT consultants, analysts, and help desk agents. Our team members live throughout the United States and travel to our clients as needed, working remotely whenever possible. See our current job openings below:


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Updated 11/13/2023

Due to ongoing industry-wide cybersecurity treats, Stoltenberg issues the following statement regarding all open role postings:

Stoltenberg Consulting will never conduct initial outreach to applicants via unsolicited text message. Any applicant contact will be conducted via official company channels, such as Stoltenberg email or recruiter LinkedIn outreach via official Stoltenberg recruiter account. Under no circumstances will Stoltenberg ever ask applicants for money, banking, or personal private identification information like social security number, nor will Stoltenberg ever send unsolicited Teams or meeting invitation links.

Stoltenberg Consulting is not responsible for any verbiage listed within third-party job posting sites. The only official job postings for Stoltenberg reside within our website on the Careers page.

Actively seeking an Epic Ambulatory analyst to support day-to-day activities within a client's OCHIN Epic system, including Tier 2 escalation tickets for end-users, Epic department builds, maintenance of Provider Master File, assistance when coordinating new interfaces with third-party vendors (i.e. radiology, lab, etc.), troubleshooting integration engine errors, maintaining and support CareMessage bulk messages, creating and tracking JIRA tickets with OCHIN, and where applicable, assistance with training client Epic support team on workflows as needed.

Requirements:

  • Must be willing to work Monday-Friday, 8-5 p.m. PST
  • Full-time (40 hours) capacity
  • Epic Ambulatory certification. Preference given to candidates who have experience working with OCHIN Epic as well

Details:

  • 3-month role to start, with likely long-term extension based on performance
  • No on-call required at this time
  • No travel requirement. Client is in California, but the role is fully remote

Please complete the form at the top of the page to apply.

Now seeking a CSM to lead daily operations and oversight of the Epic and technical support service desk for a health system client in New York, serving as a liaison between the client and Stoltenberg Consulting. The CSM role is a hybrid role at the client site in New York City.

Desired Skills:

  • ITIL knowledge
  • A combination of excellent service management skills and mindset, technical expertise, and effective communication ability to drive continual improvement
  • Critical thinking and curiosity to proactively assess current processes and recognize patterns and trends for service optimization opportunities
  • Ability to communicate service improvement opportunities, identify baselines and what success looks like (quantitatively), and facilitate optimization progress
  • Healthcare end-user support experience

Responsibilities:

  • Provide escalation for any service desk ticket or situation
  • Participate in regular and impromptu meetings with the client and Stoltenberg to discuss Service Levels, KPIs, or other issues
  • Participate in any internal meetings with the client
  • Investigate service desk personnel issues and communicate the resolution of the issues with the client
  • Backfill for client service management personnel during absences
  • Participate in client weekly Change Approval Board meetings
  • Participate in client projects for new systems or services as the liaison for Stoltenberg
  • Produce reports on Service Level and KPIs as required under the service desk SOW
  • Produce daily, weekly, and monthly statistics in regard to the service desk

On-Site Requirements:

  • Hybrid role at the client site in New York City
  • 8 a.m.- 5 p.m. EST
  • On site three days a week, with Wednesdays required (M-W or T-TR)

Please complete the form at the top of the page to apply.

Job Description

Now seeking well-rounded Epic MyChart Service Desk Agents with experience assisting and supporting end users with Epic application issues for a long-term, full-time, remote engagement. Epic MyChart experience is required. Note: client coverage includes business hours, nights, and weekends in Eastern Time zone.

Responsibilities:

  • Answer and manage calls from end users
  • Provide daily Tier 1 support to end users on a variety of application issues, escalating to support teams as necessary
  • Identify, research, and resolve Epic application issues
  • Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
  • Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
  • Understand client's latest configurations and changes to Epic modules
  • Document, track, and monitor problems to ensure timely resolution

Qualifications:

  • Must be well versed in Epic with certification in one or more Epic applications
  • Must have Epic MyChart experience
  • Build and/or reporting knowledge in Epic is preferred
  • Prior experience supporting a hospital, health system or health center is required
  • 2 years' experience in an Epic end-user support role, service desk or experience using Epic in a clinical setting for 5+ years
  • Prior experience working tickets and day-to-day help desk functions preferred
  • Must have strong customer service skills and the ability to troubleshoot and solve problems
  • Requires excellent written and oral communication skills
  • Excellent multi-tasking skills required
  • Quiet home office environment
  • High-speed internet required

Please complete the form at the top of the page to apply.



Our healthcare IT consulting firm continues to look for strong candidates for roles supporting major EHR and ancillary application vendor offerings. If you have experience in Epic, Oracle Cerner, Siemens Soarian or Invision, MEDITECH, Altera/Allscripts, TouchWorks, McKesson, NextGen, GE or Patientkeeper, please complete the form above.


What Our New Team Members Are Saying

"I just wanted to drop a quick note concerning my first impressions working here now almost a month. I have worked for some very large IT companies in the past, and I have to say working here has been an entirely new experience for me. The level of support here from, well everyone I've dealt with so far, has been absolutely stellar. From the onboarding team, to the training team, to my co-workers… It's truly been eye opening. I can't stress enough how patient, supportive, and professional they have all been. This is a great place to work with a great team, and it is a pleasure to be working here."

Guy, Stoltenberg Service Desk Analyst


Working for Stoltenberg Consulting



Stoltenberg Consulting has been named a Great Place to Work by Becker's Hospital Review three times in a row. When you become part of our team, you can count on strengthening long-term relationships with clients that not only lead to customer satisfaction, but your career development as well. Stoltenberg caters to the needs of our HIT consultants by listening to their concerns and focusing on work-life balance. We know that when our consultants are engaged and passionate about their work, they inspire those around them, ensuring project success for our client hospitals.

A Culture of Balance

Since 1995, Stoltenberg's company culture has been devoted to giving every associate the opportunity to prosper. That means giving our consultants the flexibility to achieve work-life balance and evolve their certifications and skillsets. We encourage mentoring from the top down and among peers, especially for our Consultant Development Program.


"Unparalleled by other consulting firms, Stoltenberg is built on relationships and quality. It begins with the relationships with the consultants, genuinely caring for their needs and trusting in their abilities to provide the highest quality results. It continues with the relationships with the clients, with executive leadership personally seeing that Stoltenberg has met or exceeded their needs. These aspects speak volumes for why Stoltenberg has so many long-term consultants and clients."

Christopher, Stoltenberg Consultant since 2002

"I've worked for large, medium and small companies in the HIT industry, and by far Stoltenberg stands way above them all. Stoltenberg cares more for its people and making mutually beneficial matches for consultants and clients."

Brandon, Stoltenberg Consultant since 2005

"I have worked with Stoltenberg for over 12 years and can truly say that is the best company that I have ever worked with. The pay and benefits are very competitive, and I've always felt like I am an integral part of the team. If you have a good work ethic and are passionate about your career, you will find that Stoltenberg is a great fit."

Kyle, Stoltenberg Employee since 2007

Benefits

Stoltenberg's 0-year respected reputation in the industry directly correlates with quality consultants paired with trusting client relationships. Our healthcare IT consultants earn competitive, robust compensation packages. Permanent employees receive full benefits and access to the bonus plan.


Highlights of our Benefits

  • Health Insurance With Enrollment Plan Level Options
  • Dental Insurance
  • Vision Insurance
  • 401k Plan
  • Paid Time Off
  • Short and Long-Term Disability Insurance
  • Employer Paid Life Insurance
  • Robust Bonus Plan
  • New Consultant Referral Bonus
  • Remote Project Work When Available
  • Long-Term Direct Hospital Client Engagements
  • Vendor Training and Certification Opportunities