Job Description

EHR System Integration Specialist needed to provide integration/implementation support to a client in the Northeast. Due to current conditions, all work will be remote.

Requirements:

• Must have experience supporting MatrixCare. Experience supporting Hybrent and BrightTree is preferred. Other systems to be supported include Ability, CareSuite, PayCom, and Matrix Enterprise.
• A minimum of 4 years of experience in combined systems analyst or interface development positions. One to three years experience in the healthcare industry is preferred.
• Experience with project management, client/server architecture and web services, and interface maintenance and support are required.
• Analytical and problem-solving skills, as well as the ability to work and communicate effectively, in writing and orally, with all levels of management is required.
• Ability to organize and prioritize work and meet deadlines is required.
• A bachelor degree in Computer Science or a related field is required, with a master degree in Computer Science or related field preferred.

Duties and Responsibilities:

Analysis and Design

• Participates in vendor and 3rd party technical teams to analyze current integration needs and interfaces
• Meets with internal/external clients, EHR stakeholders, technology personnel and vendor staff to determine and define specific analytical and technical systems information requirements, objectives and solution sets for complex application and/or systems enhancements and/or replacements
• Analyzes problems of low to medium complexity related to integrated systems. Analyzes problem relationships between systems/applications
• Creates and maintains project plans, issue logs, etc. in accordance with defined standards
• Develops simple to moderately complex data models and schema that describe processes and data flows related to systems high in complexity and data flow relationships between integrated systems
• Coordinates with project team members
• Provides help desk support to resolve immediate problems
• Makes recommendations for improvement of operations or processes
• Identifies and resolves interface issues between systems of two or more different vendors
• Identifies opportunities and threats and provides associated recommendations to the client
• Develops data translation routines and methods utilizing standard languages, querying and database tools
• Performs root cause analyses to determine and correct issues

Specifications and Documentation

• Documents traceable integration / interface requirements
• Documents physical and logical interface documents; ensures documentation is current
• Coordinates project team members to ensure that specifications and documentation are complete and accurate
• Prepares written documentation of the business case supporting the system and/or interface change or replacement
• Develops written documentation supporting system integration and replacements
• Helps establish standards for coding and documentation
• Prepares documentation for RFIs, RFPs and similar official papers

Communication

• Employs data gathering techniques and demonstrates the ability to:
  • Interview clients, extracts requirements and obtains the appropriate detail from the interview to support necessary integration
  • Prepare information surveys designed to collect the appropriate information required to complete the assignment
  • Conduct rapid development sessions to collect the appropriate information required to complete the assignment
  • Communicate specifications clearly and intelligibly in verbal and written form for a programmer, analyst, or implementation partner to understand the problem and expected outcome
  • Make oral presentations to colleagues, clients, and organizational administration using prescribed presentation tools
  • Clearly articulate problems, issues, and potential solutions to team members, clients, and organizational administration customers with diverse interests while managing expectations
• Acts as change agent to assist and support client to move from old to new solution set
• Prepares formal change implementation plans or other change control documents
• Presents change to the appropriate change control committee
• Documents all changes in interface (or other) configuration workbook; post on shared portal
• Monitors change after implementation to validate the change in the production environment
• Supplies appropriate new or revised operations documentation as needed to maintain an up-to date

System Security

• Ensures HIPAA compliance of all electronic transmission and storage of PHI
• Monitors computer networks for security issues, and ensures appropriate security measures and controlled access are in place
• Investigates security breaches and other cyber security incidents
• Installs security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs
• Documents security breaches and assess the damage they cause
• Works with security team to perform tests and uncover network vulnerabilities
• Fixes detected vulnerabilities to maintain a high-security standard

Job Description

Epic Clinical Consultant with experience in clinical and technical service desk operations needed in the New York City area to act as a liaison between Stoltenberg and our client's management team. The perfect candidate will be an RN or BSN with project management and leadership experience who is ITIL certified. Epic implementation experience is highly preferred. Must live in the Greater New York area.

Job Description

Now hiring an eClinicalWorks Analyst for a multi-week assessment and possible optimization of a client's specialist clinic (OB, GI, Neph/Pulm, Ortho, etc.) eCW product workflows.

Required Skills:

• Must be heavily technical in ability to maximize product utilization and ensure things like the number of clicks are minimized
• Solid skills in working with specialists of all types
• Ability to help show physicians and their offices better ways to use the product
• Ability to ensure that all functions that can help workflow are being used

This will start as a multi-week assessment, and if there is optimization work needed, it would go for several months. This position will require travel to the client site. Candidates in Arkansas will be given special consideration.

Job Description

Soarian Pharmacy/MAK Consultant needed immediately to assist a client in the southeast with three high priority projects.

Experience:

Must have 5+ years of experience in the following areas:

• Soarian Pharmacy/MAK and Tibco Rules/Workflow Engine to assist in the development of new workflow build and design
• Soarian Pharmacy System Maintenance (med updating, clinical checking, allergy reviews, etc.)

Job Description

Senior Cerner Trainers/Content Specialists with CommunityWorks experience needed for a 6-month project. Some work will be done on site and some will be done remotely.

Consultants will attend Train-The-Trainer classes, develop workflow-specific training materials, and participate in the development of integrated testing scripts and assist during integrated testing weeks. While build skills are not necessary, successful candidates will be able to understand obstacles to a functional workflow in the system. They will not be expected to fix any issues/bugs identified—simply participate in the testing and identification of problems.

Additional responsibilites:

• Participate in training team meetings
• Participate in planning training functions
• Aide in curriculum development and reviews
• Train end users
• Identify issues in a timely manner
• Collaborate with implementation training lead to respond to dynamic and changing project needs

Job Description

Now seeking Epic Service Desk Agents with experience assisting and supporting end users with Epic application issues for full-time long-term remote positions starting Jan 2, 2020.

Responsibilities:

• Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
• Receive, analyze and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
• Create, track, close or escalate incident tickets and related issues in a timely manner
• Understand client's latest configurations and changes to Epic modules
• Assist client with end-user support during EPIC go-live implementations

Basic Qualifications:

• 3 years of experience in an Epic end-user support role or service desk or experience using Epic in a clinical setting for 5+ years
• Prior experience working tickets and day-to-day help desk functions preferred

Desired Skills:

• 3-5 years of clinical nursing experience

Job Description

Now seeking an IT Service Desk Analyst with experience assisting end users with hardware issues, as well as Cerner Millennium application issues, for a full-time long-term remote position.

Responsibilities:

• Identify, research and resolve technical problems
• Answer and handle calls from end users
• Document, track and monitor problems to ensure timely resolution
• Provide daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary

Qualifications:

• Prior experience supporting a hospital, health system or care network is required
• Prior experience supporting Cerner Millennium is highly desired
• Must have strong customer service skills and the ability to troubleshoot and solve problems
• Requires excellent written and oral communication skills

Experience with the following tasks is preferred:

Active Directory Services

• Account unlocks
• Password reset

• Configuring screen resolution
• Configuring multiple displays
• Assistance with applications not responding
• High-memory utilization
• High CPU utilization
• Operating system errors while launching
• Application errors while launching
• Long application log in times
• Antivirus software assistance
• Deploying applications
• Uninstalling applications
• Copying and saving files to network
• Wireless connectivity assistance

• Set up
• Connections
• Application assistance

• Setting default
• Add/Remove
• Scan to email assistance
• Adjusting settings/print quality
• Troubleshooting spooler

• Mouse
• Monitor
• Keyboard
• Printer
• Microphone

• Mouse
• Video
• Printer
• Desktop scanners
• Handheld scanners
• Citrix extensions

• Mouse
• Video
• Printer
• Desktop scanners
• Handheld scanners

• Cannot connect to WiFi
• Inconsistent connection
• Network is slowed

• Increasing mailbox size
• Managing distribution lists
• Granting permissions
• Content filtering and configuring spam in EOP
• Mobile device email assistance
• Troubleshooting send/receive issues

• Account set up
• Badge re-enrollment
• Password management

• Granting access
• Installing application
• Cannot connect to VPN
• Incorrect IP address
• Application not loading

• Installing application
• Account resets
• Application not loading
• Incorrect window size
• Application resolution incorrect
• ICA file not launching with Citrix

• Navigation
• User access- password reset
• User access- account creation
• Scanning

• Application troubleshooting
• Microphone troubleshooting

• User access
• Provider lost device
• Provider has new device(s)

• User access-password reset
• Time stamp assistance
• Work rule activity transfer assistance
• Labor account transfer assistance
• Meal in/meal out assistance
• Assistance with adding missed punches
• Assistance with requesting PTO

Preferred Qualifications:

• Clinical (Nurse, Pharmacist, Pharmacy Tech, Respiratory Therapist, Lab or Radiology Tech) or Financial/Patient Management background highly desired
• If no direct clinical care background, multiple years of healthcare information systems experience
• Experience implementing and supporting Epic products (2+ years highly desired)
• Experience working with the specific application request (2+ years highly desired)
• Epic certification in at least one product
• Completion of at least one full implementation, including workflow analysis, build, training and support
• Testing, optimization and upgrade experience highly desired
• Demonstrated leadership
• Willingness to travel

Current Epic Ready To Hire Modules: