Expand Healthcare IT Career Horizons With Stoltenberg

Current Opportunities

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Click for opportunities that we are currently recruiting for.

Stoltenberg Consulting continues to grow as we actively hire healthcare IT consultants. Our consultants live throughout the United States and travel to our clients as needed. See our current job openings below:


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Job Description

Now seeking an Epic Community Connect Change Management Specialist for a full-time (40 hours per week), 18-month EHR migration project on the West Coast.

Strong candidates for this role will need the characteristics of a true "change agent" while being able to fully envision and understand the defined workflows of an Epic Community Connect model as they help guide the client through its migration from Cerner (clinical and financial) to a pre-existing instance of Epic Community Connect.

Requirements:

  • Ability to review the existing Community Connect model and its currently defined workflows to help the client understand what adjustments are necessary for a successful migration and adoption of the Community Connect model
  • Experience from two or more Community Connect implementation projects that led to successful go lives
  • Only candidates living on the West Coast will be considered

Please complete the form at the top of the page to apply.

Job Description

Enterprise Project Manager needed for an on-site contract in the Midwest, starting in June and ending in December 2021.

Required Skills:

  • At least two years of healthcare experience
  • Experience in managing enterprise projects across the health system (not just IT)
  • Ability to lead projects with at least 50 stakeholders
  • Communicates effectively with project team and project leadership, escalating issues when necessary
  • Experience with project charter and schedule development along with resource management
  • Experience with Enterprise Project Portfolio Management Software – client currently uses Planview Enterprise One, including LeanKit and Projectplace

Highly Preferred:

  • PMP certification
  • RFI/RFP experience

Please complete the form at the top of the page to apply.

Job Description

Now seeking an IT Technical Specialist for a remote 6 to 8-month client project, with the potential for extension. Candidate must be a top-level technical expert in one or more highly specialized phases of operating systems, applications and software development/programming. The candidate will provide technical consulting on complex projects, frequently serving as the liaison between infrastructure and vendor technical contacts. The candidate will lead client staff on a regular basis, but will not serve as their supervisor. Project focus will be using Cloverleaf to modify and enhance interfaces associated with a Soarian to Epic client conversion project.

Responsibilities:

  • Inclusion in a 24/7 support rotation with other team members
  • May require weekend or non-business hours work for maintenance activities
  • Manage allocation of work on support ticket, problem queues, change queues and work order queues
  • Assist with daily problem management activities, trend and root cause analysis
  • Perform system care and feeding tasks
  • Document and oversee documentation of knowledge-based articles
  • Develop test scenarios and perform testing and validation of applications

Requirements:

  • HL7 message types: Troubleshooting 2+ years (Highly Preferred)
  • Cloverleaf, Xlate, TCL Support 2+ years (Highly Preferred)
  • Unix/Linux server command tools and system administration 2+ years
  • Healthcare environment knowledge and healthcare application integration concepts 2+ years (Preferred)
  • Scripting ability to read and augment scripted languages (Preferred)

Please complete the form at the top of the page to apply.

Job Description

Epic ASAP Application Analyst needed for a 12-week remote project with a client in the Midwest. The consultant will support the client's ASAP team during their Epic enterprise project implementation at two hospitals. This is a day-shift, 40 hours per week position, with the possibility for more shifts during command center support for the project.

Responsibilites:

  • Support ASAP application
  • Assist in workflow design
  • Resolve end user issues
  • Assist with optimization requests

Requirements:

  • Current certification in Epic ASAP
  • Broad knowledge of Epic functionality
  • Ability to learn workflow and processes quickly
  • Thrive in a command center support mode
  • Ability to communicate directly with end users
  • Excellent communication with other application teams

Please complete the form at the top of the page to apply.

Job Description

Senior Epic Cadence and Prelude Application Trainer/Principal Trainer needed for a 6+ month remote contract with a client in the Midwest. This consultant will provide Epic training for scheduling and registration users across the healthcare system, provide Epic training materials for Epic Feature Releases, update curriculum, provide ad hoc training materials for the project and mentor full time employees that will be going through the Epic certification process. This position will vary between five 8-hour work days and four 10-hour workdays each week, for a total of 40 hours.

Responsibilies:

  • Epic Cadence/Prelude Principal trainer duties
  • Update curriculum based on project changes, Epic updates and class improvement
  • Develop Epic Feature Release training material
  • Maintain Epic training environment (MST)
  • Teach classes virtually using Microsoft Teams
  • Work tickets and emails
  • Mentor newly-hired full time Principal Trainer

Requirements:

  • Current Epic Certifications in Cadence, Prelude and MST environment
  • Three years' experience as a Principal Trainer with advanced skills
  • Must be a team player/collaborative with great communication skills and an excellent listener

Please complete the form at the top of the page to apply.

Job Description

Now seeking remote Epic Service Desk Agents to support health system client end users during an upcoming Epic Beaker Go Live. Interviews will start in mid to late May and the contract will start in mid to late July 2021.

Responsibilities:

  • Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
  • Receive, analyze and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
  • Create, track, close or escalate incident tickets and related issues in a timely manner
  • Understand client's latest configurations and changes to Epic modules
  • Assist client with end-user support during EPIC go-live implementations

Basic Qualifications:

  • 3 years of experience in an Epic end-user support role or service desk or experience using Epic in a clinical setting for 5+ years
  • Prior experience working tickets and day-to-day help desk functions preferred

Desired Skills:

  • Epic Beaker Certification or Credentialed Trainer experience highly desired
  • 3-5 years of clinical nursing experience

Please complete the form at the top of the page to apply.

Job Description

Certified Epic Revenue Cycle Consultant needed to fill the role of both an operational and technical analyst. The consultant will support revenue cycle functions and partner with hospital and professional billing business owners across the revenue cycle to identify and analyze root causes of user and system issues, develop efficient workflows, and implement technology solutions within the revenue cycle's operating systems.

Responsibilities:

  • Document policies, procedures and subsequent workflows/issue resolution
  • Cover historical data extractions for risk, trending and forecasting analysis
  • Maintain quality and productivity metrics for internal & vendor assessment
  • Serve as a liaison between revenue cycle operations, IT, finance and various hospital departments
  • Analyze large revenue cycle data to determine trends, issues and proposed issue resolutions
  • Determine and measure key metrics for the revenue cycle and implement/prepare delivery systems to network management and executives
  • Determine system issues, breakdowns and opportunities in revenue cycle workflows and collaborate with other hospital resources to implement change
  • Present metric information and workflow optimization opportunities to revenue cycle management
  • Implement metric-driven changes based within revenue cycle workflows

Requirements:

  • Bachelor's degree or equivalent relevant experience
  • Proven advanced knowledge of back-end revenue cycle operations and technical tools supporting each function
  • Proven ability to break down revenue cycle KPIs, data, and functions and recommend strategy for and/or implement improvement opportunities
  • Works with intermediate manager supervision to complete assigned projects with high quality results and in timely manner
  • Advanced knowledge in Microsoft Office (Excel, PowerPoint, Word, Outlook) and EHR software with demonstrated production of high-quality deliverables
  • Certified in an Epic revenue cycle application
  • Works well in a team environment

Preferred:

  • 2+ years in working with revenue cycle applications in support of revenue cycle operations
  • Proven progressive success in previous roles, including, but not limited to, presenting findings and recommendations to executive leadership
  • Certified in Epic Resolute Hospital Billing, Professional Billing and/or Clarity platforms
  • Working knowledge of SQL, Tableau, and/or IIS platforms

Please complete the form at the top of the page to apply.

Job Description

Clinical Systems Project Manager needed for a remote, four-month interim position. Job duties include managing a client health system's Epic Professional Billing and Claims support team, monitoring SLAs and project timelines, and working with operations regarding PB/Claims incidents, requests and escalations.

Requirements:

  • Must be certified in Epic Professional Billing. Additional certification in Epic PB Claims is highly desired
  • 5+ years of Epic PB/Claims experience is required
  • Previous application, project and staff management experience is required

Desired Skillsets or Traits:

  • Maintain a calm demeanor with the ability to de-escalate, anticipate and mitigate risk
  • Serve as an organized, self-sufficient, respectful, and engaging team leader
  • Act as an effective communicator, especially as a remote resource
  • Maintain the ability to manage competing priorities

Please complete the form at the top of the page to apply.

Job Description

Command Center Analysts needed for 90-day remote contracts assisting end users with multi-factor authentication (MFA).

Project – Multi-factor Authentication Go-Live Support:

  • Serve for a three-month project with go-live tentative in early March
  • Staffing will be slated 24/7
  • Both part-time and full-time positions are open

Qualifications:

  • Possess Microsoft Office experience
  • Hold computer knowledge
  • Be a fast learner with excellent reading comprehension skills
  • Prior call center or customer service/support experience highly desired
  • Familiarity with mobile device authentication applications (i.e. Microsoft Authenticator, Google Authenticator , etc.) is preferred

Please complete the form at the top of the page to apply.

Job Description

Now seeking Epic Service Desk Agents with experience assisting and supporting end users with Epic application issues for full and part-time long-term remote positions starting immediately.

Responsibilities:

  • Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
  • Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
  • Create, track, close, or escalate incident tickets and related issues in a timely manner.
  • Understand client's latest configurations and changes to Epic modules.
  • Assist client with end-user support during EPIC go-live implementations.

Basic Qualifications:

  • 3 years of experience in an Epic end-user support role or service desk or experience using Epic in a clinical setting for 5+ years.
  • Prior experience working tickets and day-to-day help desk functions preferred.

Desired Skills:

  • Epic Beaker Certification or Credentialed Trainer experience highly desired.
  • 3-5 years of clinical nursing experience.

Please complete the form at the top of the page to apply.

Job Description

Now seeking an IT Service Desk Analyst with experience assisting end users with hardware issues, as well as Cerner Millennium application issues, for a full-time long-term remote position.

Responsibilities:

  • Identify, research and resolve technical problems
  • Answer and handle calls from end users
  • Document, track and monitor problems to ensure timely resolution
  • Provide daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary

Qualifications:

  • Prior experience supporting a hospital, health system or care network is required
  • Prior experience supporting Cerner Millennium is highly desired
  • Must have strong customer service skills and the ability to troubleshoot and solve problems
  • Requires excellent written and oral communication skills

Experience with the following tasks is preferred:

Active Directory Services

  • Account unlocks
  • Password reset
Basic Desktop Support
  • Configuring screen resolution
  • Configuring multiple displays
  • Assistance with applications not responding
  • High-memory utilization
  • High CPU utilization
  • Operating system errors while launching
  • Application errors while launching
  • Long application log in times
  • Antivirus software assistance
  • Deploying applications
  • Uninstalling applications
  • Copying and saving files to network
  • Wireless connectivity assistance
Video Conferencing
  • Set up
  • Connections
  • Application assistance
Printer
  • Setting default
  • Add/Remove
  • Scan to email assistance
  • Adjusting settings/print quality
  • Troubleshooting spooler
Diagnose Hardware Issues
  • Mouse
  • Monitor
  • Keyboard
  • Printer
  • Microphone
Install Device Drivers
  • Mouse
  • Video
  • Printer
  • Desktop scanners
  • Handheld scanners
  • Citrix extensions
Diagnose Device Drivers
  • Mouse
  • Video
  • Printer
  • Desktop scanners
  • Handheld scanners
Network
  • Cannot connect to WiFi
  • Inconsistent connection
  • Network is slowed
Mailbox Management
  • Increasing mailbox size
  • Managing distribution lists
  • Granting permissions
  • Content filtering and configuring spam in EOP
  • Mobile device email assistance
  • Troubleshooting send/receive issues
Imprivata
  • Account set up
  • Badge re-enrollment
  • Password management
Cisco VPN
  • Granting access
  • Installing application
  • Cannot connect to VPN
  • Incorrect IP address
  • Application not loading
Citrix Remote Access
  • Installing application
  • Account resets
  • Application not loading
  • Incorrect window size
  • Application resolution incorrect
  • ICA file not launching with Citrix
EDM
  • Navigation
  • User access- password reset
  • User access- account creation
  • Scanning
Nuance-Dragon
  • Application troubleshooting
  • Microphone troubleshooting
ePrescribe
  • User access
  • Provider lost device
  • Provider has new device(s)
Kronos Workforce
  • User access-password reset
  • Time stamp assistance
  • Work rule activity transfer assistance
  • Labor account transfer assistance
  • Meal in/meal out assistance
  • Assistance with adding missed punches
  • Assistance with requesting PTO

Please complete the form at the top of the page to apply.

Overview:

At Stoltenberg Consulting, we do not just implement software applications, we solve the problems that are associated with continued support. We help clients transform technology to optimize the way they deliver healthcare to give their facilities a competitive edge in patient care efficiency, safety, and cost of care.

We have worked with over 250 healthcare organizations to provide low-cost, high-value healthcare IT solutions. Our clients range from large academic medical centers and specialty hospitals to small community hospitals and critical access facilities nationwide.

Attaining our clients' goals comes first. We are experts at matching the right skilled team with project needs. For each client, we make a company-wide commitment to add value with quality health IT services that not only meet, but exceed expectations. This commitment has fueled our continued client references and 4X Best in KLAS awards.


Position Summary:

Full Time

The Stoltenberg Service Desk Residency Program incorporates healthcare technology to provide 24/7x365 Tier 1+ support training. Upon completion of the program, residents will provide customer support that meets and exceeds Service Level Agreements (SLAs) that are established by the industry and our clients. We follow ITIL processes to achieve continuous improvement for the desk. Over the course of the program, residents will gain knowledge of the internal and external processes utilized within a hospital or healthcare system. Your ability to learn and consume both the processes and technology components used in healthcare are of great importance and value to key stakeholders, patients, and providers within these organizations. The program will provide you training to accomplish both in an expedited manner. The initial focus will be learning the following:

  • How to triage end-user issues, utilizing the skills learned in our education sessions to determine if the issue can be resolved at Tier 1 level or if it needs to be escalated to Tier 2.
  • Utilize customer service guidelines as outlined in training to provide pleasant and helpful steps as part of issue resolution.
  • Become very familiar with client provided knowledge base information and client specific procedures to resolve issues.
  • Learn different technical applications through the training provided to solve desktop trouble shooting.
  • Adapt to and utilize several software applications systems such as Remedyforce and 8x8, which are deployed to all service desk agents.

Key Responsibilities:

  • Respond to end-user questions or issues regarding clinical aspects of applications, such as workflow issues, application errors, user access, etc.
  • Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
  • Create, track, close, or escalate incident tickets and related issues in a timely manner.
  • Understand client's latest configurations and changes to software modules.
  • Assist client with end-user support during go-live implementations.
  • Identify, research, and resolve technical problems.
  • Answer and handle calls from end users.
  • Document, track, and monitor problems to ensure timely resolution.
  • Provide daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary.
  • Handle approximately 6-8 calls per hour from clients and utilize ticketing system provided to document the details of the ticket during the call.
  • Read and educate yourself on all new information regarding a client system. This may at times require after-hours reading to stay informed.
  • Must be timely and arrive for shift on average on time or 5 minutes early ready to work.
  • Adhere to the service desk code of conduct policy.

Qualifications:

  • Prior experience working experience in a healthcare facility is a plus but not required.
  • Prior customer service role and skills are preferred.
  • Must have strong customer service skills and the ability to troubleshoot and solve problems.
  • Requires excellent written and oral communication skills.
  • Maintain a pleasant, positive, and professional demeanor.
  • Be able to work under pressure.
  • Strong multitasking skills are a must.
  • Must hold a strong ability to assess a situation, show good judgment, and resolve conflicts.
  • Be attentive to details with excellent follow-through skills.
  • Display a desire to exceed expectations with every interaction.
  • Hold basic knowledge and experience with Microsoft Office products and the internet.
  • Must be willing to work a flexible schedule, including evenings, weekends, holidays and an occasional night shift if needed.

Please complete the form at the top of the page to apply.

Preferred Qualifications:

  • Clinical (Nurse, Pharmacist, Pharmacy Tech, Respiratory Therapist, Lab or Radiology Tech) or Financial/Patient Management background highly desired
  • If no direct clinical care background, multiple years of healthcare information systems experience
  • Experience implementing and supporting Epic products (2+ years highly desired)
  • Experience working with the specific application request (2+ years highly desired)
  • Epic certification in at least one product
  • Completion of at least one full implementation, including workflow analysis, build, training and support
  • Testing, optimization and upgrade experience highly desired
  • Demonstrated leadership
  • Willingness to travel

Current Epic Ready To Hire Modules:

  • Epic Ambulatory Consultant
  • Epic Inpatient Clinical Documentation Consultant
  • Epic Willow Consultant
  • Epic Clarity Consultant
  • Epic Resolute Hospital Billing Consultant
  • Resolute Professional Billing Consultant
  • Epic Beaker Anatomical Pathology and Clinical Pathology Consultant
  • Epic Beaker Clinical Pathology Consultant

Please complete the form at the top of the page to apply.



Our healthcare IT consulting firm continues to look for strong candidates for roles supporting major EHR and ancillary application vendor offerings. If you have experience in Epic, Cerner, Siemens, MEDITECH, Allscripts, NextGen, GE or Patientkeeper, please complete the form above.


What Our New Team Members Are Saying

"I just wanted to drop a quick note concerning my first impressions working here now almost a month. I have worked for some very large IT companies in the past, and I have to say working here has been an entirely new experience for me. The level of support here from, well everyone I've dealt with so far, has been absolutely stellar. From the onboarding team, to the training team, to my co-workers… It's truly been eye opening. I can't stress enough how patient, supportive, and professional they have all been. This is a great place to work with a great team, and it is a pleasure to be working here."

Guy, Stoltenberg Service Desk Analyst


Working for Stoltenberg Consulting



Stoltenberg Consulting has been named a Great Place to Work by Becker's Hospital Review three times in a row. When you become part of our team, you can count on strengthening long-term relationships with clients that not only lead to customer satisfaction, but your career development as well. Stoltenberg caters to the needs of our HIT consultants by listening to their concerns and focusing on work-life balance. We know that when our consultants are engaged and passionate about their work, they inspire those around them, ensuring project success for our client hospitals.

A Culture of Balance

Since 1995, Stoltenberg's company culture has been devoted to giving every associate the opportunity to prosper. That means giving our consultants the flexibility to achieve work-life balance and evolve their certifications and skillsets. We encourage mentoring from the top down and among peers, especially for our Consultant Development Program.


"Unparalleled by other consulting firms, Stoltenberg is built on relationships and quality. It begins with the relationships with the consultants, genuinely caring for their needs and trusting in their abilities to provide the highest quality results. It continues with the relationships with the clients, with executive leadership personally seeing that Stoltenberg has met or exceeded their needs. These aspects speak volumes for why Stoltenberg has so many long-term consultants and clients."

Christopher, Stoltenberg Consultant since 2002

"I've worked for large, medium and small companies in the HIT industry, and by far Stoltenberg stands way above them all. Stoltenberg cares more for its people and making mutually beneficial matches for consultants and clients."

Brandon, Stoltenberg Consultant since 2005

"I have worked with Stoltenberg for over 12 years and can truly say that is the best company that I have ever worked with. The pay and benefits are very competitive, and I've always felt like I am an integral part of the team. If you have a good work ethic and are passionate about your career, you will find that Stoltenberg is a great fit."

Kyle, Stoltenberg Employee since 2007

Benefits

Stoltenberg's 25-year respected reputation in the industry directly correlates with quality consultants paired with trusting client relationships. Our healthcare IT consultants earn competitive, robust compensation packages. Permanent employees receive full benefits and access to the bonus plan.


Highlights of our Benefits

  • Health Insurance With Enrollment Plan Level Options
  • Dental Insurance
  • Vision Insurance
  • 401k Plan
  • Paid Time Off
  • Short and Long-Term Disability Insurance
  • Employer Paid Life Insurance
  • Robust Bonus Plan
  • New Consultant Referral Bonus
  • Remote Project Work When Available
  • Long-Term Direct Hospital Client Engagements
  • Vendor Training and Certification Opportunities