Client is seeking a primarily remote Epic Cadence certified analyst to perform full scale assessment of current scheduling system and workflows, providing a recommendation for improvements, changes, and project plan to optimize the current Custody Health Services scheduling performance and processes.

Objectives include:

• Assess current workflows and system functionality across operations.
• Collaborate with Operations to define options, constraints, and requirements.
• Propose alternative solutions with recommended approaches and timeframes.
• Rebuild workflows aligned to agreed requirements and standards.
• Provide training and go live support for new workflows and functionality.

Key Deliverables include:

• Discovery Pack: As is maps, pain point inventory, system assessment, gap analysis.
• Requirements & Options Report: Requirements, evaluation matrix, solution options, recommended approach, high level timeline.
• Design Artifacts: To be workflows, configuration specifications, data/role mappings.
• Test & UAT Results: Test plan, cases, UAT sign off.
• Training Materials: Role based guides, slides, recordings, FAQs, KB articles.
• Release Plan: Cutover checklist, communications, risk/rollback plan.
• Go Live & Post-live Summary: Adoption metrics, issue remediation, lessons learned.
• Final Report: Outcomes vs. success criteria, recommendations, sustainment plan.

Required Experience/Skillset:

• Epic Cadence (Required); Epic Referrals (Desired).
• Manage complex project planning, analysis, development, build, testing and Implementation.
• Perform in depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic Software.
• Collaborate with stakeholders.
• Interact with vendors and other to identify, prioritize and recommend alternate solutions and risk mitigation strategies.
• Assist staff in developing practices to improve configuration and documentation processes.
• Designs, develops, modifies and implements testing processes including scripts, recording test results, facilitating end user testing.
• Facilitates and attends meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs.
• Collaborate with others as needed for Epic native reporting.
• Investigates, designs, develops, tests, and implements Epic native reports and dashboards.
• Ability to be onsite for Initial system review, as business requires, and implementation.
• Ability to pass background check security and be onsite in adult correctional facilities.
• Ability to travel between site locations.
• Experience in business Analysis, build and adjustment of existing workflows.

Logistics:

• Start Date: ASAP.
• Travel: Primary remote; This position is anticipated to be onsite for 2-3 weeks for the initial assessment and again for 1-2 weeks for go-live support.
• Duration: 4 Months, with possible extensions.

Client is seeking an experienced Epic Interface Analyst to provide technical leadership and support for the development, configuration and ongoing maintenance of Epic Interface application. Core job duties include:

• Evaluate new systems for interface needs; analyze system interface requirements and estimate required work effort.
• Respond to change requests by evaluating requirements and designing modifications to interface logic.
• Understand and adhere to Change Management policies and procedures.
• Understand and adhere to IT Security policies and procedures.
• Provide first and second level support to customers and application technical teams to evaluate and respond to operational issues.
• Monitor critical systems in Production.
• Manage operational issues related to interfaces. Work with development teams to evaluate, design, and implement appropriate solutions, and maintain necessary documentation.
• Maintain the Cloverleaf interface engine including ongoing maintenance and periodic system upgrades.
• Evaluate and implement needed modifications to interfaces in response to upgrades of Epic and other third party vendor systems.
• Develop standards for documentation to ensure recovery capability
• Develop work plan and time schedules for computing projects including outlining phases, identifying personnel, and computing equipment requirements. Monitor progress and revise schedule and plan as needed.
• Identify business system solution requirements by analyzing work processes and operations; evaluate business and information systems functionality.

Experience and Education Requirements:

• Epic certification/accreditation in application of support area.
• 5-7 years of programming experience using Cloverleaf, Epic Bridges, and a programming language, such as C or BASIC, in an ambulatory or hospital setting.
• Experience working with application owners and/or vendors to define system requirements, integration requirements and understand business needs.
• Demonstrated experience working with end-users to define system requirements, understand business needs and convert business requirements into functional/technical specifications for complex integrated systems build.
• Demonstrated knowledge of and experience with technical project management.
• Experience with Critical Access Hospital or Rural Health Clinic workflows.
• Experience communicating and collaborating with technical and non-technical staff on system implementation projects.
• Strong problem-solving skills and experience adhering to regulatory requirements with respect to system configuration.
• Proven ability to write application test scripts.
• Bachelor's degree in a related field or an equivalent combination of education and related application development/support experience.

Logistics:

• Must be willing to travel to mid-west on a regular basis as needed throughout the implementation and delivery of training
• Location: Client is located in the mid-west / must be willing to work CST
• Start Date: Late April / Early May
• Duration: Contract length pending each specific module initiatives, some projects will be small to large scale implementations that may be up to 12 months.

Client is seeking experienced Epic Senior/Application Developers to provide technical leadership and support for the development, configuration and ongoing maintenance of Epic Unified Communications applications. Core job duties include:

• Collaborate with application owners and stakeholders to identify critical functional requirements for new or revised communications applications.
• Recommend technical design and procedures for new or revised applications.
• Configure and customize applications.
• Review and analyze system problems to identify solutions and/or make appropriate referrals.
• Develop and maintain detailed project plans associated with system development, deployment, and ongoing support.
• Develop and maintain documentation to ensure recovery capability, as well as satisfactory and stable performance of the platform(s) and all applications and processes.
• Travel to customer sites for sustained periods of time to support application implementation, upgrade, and/or optimization

Experience and Education Requirements:

• Experience in the development and/or support of applications used by non-technical customers to support and enhance healthcare workflows processes typically 5-7 years for Senior Developer in leadership roles including experience with programming tools and a comprehensive understanding of database technologies
• Experience contributing to the support, configuration and development of at least one Epic specific healthcare enterprise application.
• Experience working with application owners and/or vendors to analyze system and integration requirements.
• Demonstrated knowledge of and experience with basic project management.
• A valid driver's license and ability to meet UI Fleet Safety requirements.
• Ability to communicate effectively both verbally and in writing with technical and nontechnical staff; and demonstrated job-related experience and/or commitment to diversity in the work/academic environment.
• Demonstrated knowledge of and experience with any of the following workflows: secure chat messaging, automated push notifications, and Voice-over-IP (VoIP) calling.
• Epic certification(s) related but not limited to the following: EpicCare Ambulatory, EpicCare Inpatient Clinical Documentation.
• Experience collaborating with technical and non-technical staff on system implementation projects.
• Experience supporting Epic in a Critical Access Hospital or Rural Health Clinic setting.
• Proven ability to write application test scripts.
• Bachelor's degree in a related field or an equivalent combination of education and related application development/support experience.

Logistics:

• Must be willing to travel to mid-west on a regular basis as needed throughout the implementation and delivery of training
• Location: Client is located in the mid-west / must be willing to work CST
• Start Date: Late April / Early May
• Contract length pending each specific module initiatives, some projects will be small to large scale implementations that may be up to 12 months.

Client is seeking a full-time Epic Cadence certified analyst to perform full scale assessment of current scheduling system and workflows, provide a recommendation for improvements, changes, and project plan to optimize the current scheduling performance and processes across multiple locations.

Responsibilites:

• Manage complex project planning, analysis, development, build, testing and Implementation
• Perform in depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic Software
• Collaborate with stakeholders
• Interact with vendors and other to identify, prioritize and recommend alternate solutions and risk mitigation strategies
• Assist staff in developing practices to improve configuration and documentation processes
• Designs, develops, modifies and implements testing processes including scripts, recording test results,
• facilitating end user testing
• Facilitates and attends meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs
• Investigates, designs, develops, tests, and implements Epic native reports and dashboards
• Experience in business Analysis, build and adjustment of existing workflows
• Coordinate and communicate with process stakeholders

Required Skills & Abilities:

• 8+ years of Epic Cadence build and coordination experience
• Must have proven experience leading scheduling implementations and/or optimization projects
• Epic Cadence Certified (Required); Referrals Certified (Preferred)

Logistics:

• Start: ASAP
• Duration: 8 months, with potential for extension
• Travel Requirements: Onsite at designated correctional facilities and remote as applicable. This position is anticipated to be onsite for 2-3 weeks for the initial assessment and again for 1-2 weeks for go-live support
• Client Location : California ; Must be willing to work PST

Now seeking experienced Epic ATE go-live consultants for an active health system client to assist with the roll out of Epic and supporting modules. This is a two week go-live that requires full on-site presence. Key responsibilities include:

• Increasing user engagement and adoption through real-time, hands-on assistance and guidance to users during initial roll out
• Address issues quickly and efficiently by serving as a frontline resource for users encountering difficulties, answering questions, troubleshooting problems, and escalating complex issues to the appropriate teams for resolution
• Reinforce training and best practices by providing ongoing guidance, reinforcing the knowledge gained during training and driving efficiency within the system across all user types
• Escalate issues and communicate effectively with Client Command Center throughout the go-live

Required Experience/Skillset:

• 3+ years' experience supporting Epic (i.e. Certification, CT, or other referenceable ATE experience)
• Modules for Support Include:
  • EpicCare Ambulatory
  • OpTime
  • Beaker
  • Cadence, Prelude and Grand Central
  • EpicCare Inpatient; including Behavioral Health specialty workflows

Logistics:

• Start Date: April 1-14th (Must be available for onboarding/training alignment meeting the week prior to on-site support)
• Travel: 100%; Must be willing to travel on site; client located in Central Texas

Client is currently seeking a team of legacy support SMEs to assist with their migration to Epic EHR from Oracle and Soarian Financials systems. Legacy support SMEs would be responsible for the daily care and feeding of the system, all maintenance, patching and end user support throughout the transition to Epic.

Required Experience/Skillset:

• 5+ years' experience supporting focused application(s)
• Applications for Support Include:
  • Cerner Millennium
  • Cerner Inpatient and Ambulatory, Cerner Scheduling, SurgiNet, PathNet, PharmNet, MPages, Advanced Rules, Chemotherapy Powerplans, IPOCs, Iview, Dynamic Documentation, Carecompass, Tracking Boards, Message Center, CCL
• Great communication and customer service skills
• Ability to take on new modules / areas of expertise with a quick learning curve
• Previous experience with ServiceNow preferred, not required
• Experience supporting in a legacy support or managed services framework preferred

Logistics:

• Start Date: 2026
• Duration: ~18 Months
• Travel: 100% Remote
• Fulltime Hours (40 Hours Per Week)
• Must be able to work Monday-Friday business hours Eastern Time
• Must be willing to participate in on-call rotation throughout engagement

Client is seeking seasoned CareBridge (Qualifacts) subject matter expert (SME) to assist with a current state gap analysis, best practice recommendations, and assisting the organization in the rollout of Inovalon claims clearing as well as OnCall.

Key Responsibilities:

• Assist with the build and deployment of Inovalon
• Provide oversight to Client support team through implementation and rollout of Inovalon
• Assist with optimization of the overall RCM process; providing best practice recommendations based on existing build and features of the system

Required Experience/Skillset:

• 5+ years experience supporting CareBridge (Qualifacts)
• Candidate must have a strong depth of knowledge with the RCM component of the platform
• Experience with Inovalon and OnCall

Logistics:

• Start Date: ASAP; Mid-September
• Duration: 3 Months with Extensions Likely
• Travel: 100% Remote
• Fulltime Hours (40 Hours Per Week)
• Must be able to work Monday-Friday business hours Central Time

Currently seeking a full-time, Epic Instructional Designer to provide Epic training support for the integration of a new facility that in the process of being acquired by Client. Instructional Designer will be responsible for creating and delivering comprehensive training sessions to end users prior to go-live. Following go-live, the resources will provide hands-on, at the elbow support for end users to address any issues, answer questions, and provide real-time assistance.

Required Skills & Abilities:

• Prior experience in successful Epic implementations working as both Instructional Designer, Trainer and ATE
• Ability to quickly modify Epic training to fit new workflows
• Conduct In Person Training
• Provide at-the-elbow support in person during go-live
• Must have two or more years of experience designing, developing, and delivering Epic training for one of the following applications:
  • ASAP
  • Willow
  • Cogito
  • Orders
  • Clin Doc
  • OpTime

Certifications & Educational Requirements:
Epic curriculum certification or accreditation in one or more of the following:

• ASAP
• Willow
• Cogito
• Orders
• Clin Doc
• OpTime
• Training Environment Build (preferred)

Logistics:

• Working in PST Time Zone (Must be willing to work EST hours Monday-Friday)
• Start Date: January 27th, 2025
• Estimated 3-Month Initial agreement
• Travel Requirements: Primarily On-Site
• Full-Time

Now seeking skilled Epic analysts to join our dynamic help desk team. The ideal candidates will provide Epic support and assistance to our hospital clients, ensuring smooth operations and resolving Epic-related issues promptly. This is a full-time, fully remote role.

Duties:

• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed
• Respond to user inquiries and troubleshoot Epic issues via phone, via remote assistance, or various self-service ticketing systems
• Provide Epic support for workflow related problems
• Assist in resolving Epic tasks such as user account management and access control
• Set up and troubleshoot Epic connectivity for remote users
• Collaborate with the client Epic analysts to ensure seamless operations

Experience:

• Strong customer service skills and call center experience
• Excellent communication, telephone etiquette, written and verbal skills. Proficient in English
• Working knowledge of Windows and Microsoft applications
• Familiarity with various Epic modules
• Proficiency in various Epic workflow concepts
• Experience in remote Epic support and customer service
• Knowledge navigating Epic Hyperspace and Hyperdrive
• Understanding of Epic Hyperdrive technologies

Join us to enhance your Epic skills and contribute to a dynamic work environment!

Job Description

Now seeking well-rounded Epic MyChart Service Desk Agents with experience assisting and supporting end users with Epic application issues for a long-term, full-time, remote engagement. Epic MyChart experience is required. Note: client coverage includes business hours, nights, and weekends in Eastern Time zone.

Responsibilities:

• Answer and manage calls from end users
• Provide daily Tier 1 support to end users on a variety of application issues, escalating to support teams as necessary
• Identify, research, and resolve Epic application issues
• Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
• Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
• Understand client's latest configurations and changes to Epic modules
• Document, track, and monitor problems to ensure timely resolution

Qualifications:

• Must be well versed in Epic with certification in one or more Epic applications
• Must have Epic MyChart experience
• Build and/or reporting knowledge in Epic is preferred
• Prior experience supporting a hospital, health system or health center is required
• 2 years' experience in an Epic end-user support role, service desk or experience using Epic in a clinical setting for 5+ years
• Prior experience working tickets and day-to-day help desk functions preferred
• Must have strong customer service skills and the ability to troubleshoot and solve problems
• Requires excellent written and oral communication skills
• Excellent multi-tasking skills required
• Quiet home office environment
• High-speed internet required

Currently seeking skilled candidates with strong problem-solving abilities for both full-time and part-time Remote IT Support Agent positions supporting hospital and health system users. Agents must display good interpersonal skills as they interact with users from various hospital departments, including executive levels. Agents must listen to users' technical needs, understand their problems, and implement and document resolution for them.

Responsibilities:

• Deliver remote support to users as the first point of contact for problem resolution.
• Provide remote workstation technical support.
• Troubleshoot hardware, software, and network issues.
• Install and configure software (applications, device drivers, etc.).
• Maintain accurate, detailed descriptions of services performed while on support calls.
• Assist team to monitor ticketing queue, support requests, and document in system.
• Handle help desk escalations needs.
• Establish good relationships with all clients hospitals and colleagues.
• Manage technical documentation.

Requirements:

• Good problem-solving skills
• Excellent written and verbal communication skills
• Attention to detail
• Good interpersonal skills

Preferred Experience:

• 3+ years of experience in IT end-user support
• Certifications preferred. (CompTia, Microsoft, etc.)
• Strong troubleshooting skills
• Microsoft Windows Desktop environment experience
• Microsoft Office 365 environment experience
• Familiarity with HIPAA compliance
• EHR support experience (Epic, Oracle Cerner, MEDITECH)

Schedule:

• Our health system clients operate 24 hours per day 365 days a year.
• Shift work may be required as well as nights and weekends.