Caregility and Stoltenberg Consulting Announce Partnership to Streamline Deployment of Telehealth and Virtual Visit Solutions for Healthcare Organizations

Partnership will alleviate demands made on healthcare provider technical staff and IT help desks


Eatontown, N.J. and Pittsburgh, P.A. (November 18, 2021) – Caregility, a company dedicated to connecting care for patients everywhere, and Stoltenberg Consulting, Inc., a leading healthcare information technology consulting firm, today announced a new partnership that will assist healthcare organizations with the onboarding of patient portal and virtual visit solutions by offering 24/7/365 clinically consultative technical support for hospital end users and patients alike.

"This partnership will alleviate the difficulties healthcare leadership teams often experience related to virtual visit launches, connecting calls, and encouraging patient portal adoption all while mitigating IT help desk overload," said Wendy Deibert, SVP of Clinical Solutions. "Stoltenberg's experienced support analysts have the skill to get the technical aspects of these implementations right the first time, thus driving higher engagement for go live and beyond."

This strategic healthcare partnership brings together the #1 ranked, Best in KLAS vendors for Virtual Care Platform (Non-EMR) and Partial IT Outsourcing, combining a much deeper level of customer support for both clinicians and patients across the Caregility platform.

As noted in the recent 2021 Best in KLAS Awards: Software and Professional Services Report, Caregility's Virtual Care Platform (Non-EMR) leads the market with an overall score 92 out of 100.* Utilized in over 1,000 hospitals across the U.S., Caregility's secure HIPAA-compliant platform connects patients, family members, interpreters and clinicians for virtual visits, clinical consultations, remote patient monitoring and point-of-care observation.

With three Best in KLAS Partial IT Outsourcing** wins, Stoltenberg's Tier 1+ Service Desk helps hospitals and health systems make the most of their current IT investments through a more robust service desk experience. Delivering true first-call resolution of both clinically and financially focused application support needs, Stoltenberg's Tier 1+ Service Desk boosts end-user satisfaction and technology knowledge transfer. With dynamic personalized support, specific EHR system expertise and ITIL methodology, Stoltenberg drives year-over-year health system cost savings and support flexibility to keep up with hospitals' ever-changing IT environments.

"After the past year's significant push to telehealth adoption, many healthcare providers are now transitioning from emergency response deployment to long-term strategic telehealth and virtual care utilization," says Sheri Stoltenberg, founder and CEO of Stoltenberg Consulting. "For lasting alignment with consumer-driven patient expectations, this partnership helps Caregility customers maximize their users' experience to better support and sustain a more meaningful and efficient virtual care experience."



About Caregility
Caregility (caregility.com) is dedicated to connecting patients and clinicians everywhere through the use of the Caregility Virtual Care Platform. Designated as the #1 2021 Best in KLAS Virtual Care Platform (Non-EMR), our core offering is a purpose-built ecosystem for the entire healthcare continuum. The Caregility Virtual Care Platform provides secure, reliable, two-way audio and video communication designed for any device and clinical workflow, in both inpatient and outpatient settings.

Today, Caregility supports more than two million video sessions annually and has deployed over 9,000 access point of care systems across the US. From critical and acute, to urgent and emergent, to post-acute, residential, and home care, Caregility is helping to transform the delivery of patient care. Follow Caregility on LinkedIn or on Twitter at @caregility.

About Stoltenberg Consulting
FlexSourcing, Stoltenberg Consulting's three-time Best in KLAS Partial IT Outsourcing program, delivers day-one ROI through an on-demand, versatile cross-trained workforce that can scale up at any time. Averaging 15 years of experience, Stoltenberg analysts are skilled in both financial and clinical systems with best practice expertise for Epic, Cerner, MEDITECH, NextGen, Allscripts, and eClinicalWorks systems. Through FlexSourcing's agile program including Tier 1+ service desk, get the most out of your EHR investment. Align flexible IT support with your health system's evolving needs to curb EHR burnout, boost physician satisfaction and improve the patient experience. To see how Stoltenberg simplifies healthcare technology, visit stoltenberg.com.


* "2021 Best in KLAS Awards: Software & Services,," February, 2021, © 2021 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com.

** "2020 Best in KLAS Awards: Software & Services," January 2020. © 2020 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com.
"2018 Best in KLAS Awards: Software & Services," January 2018. © 2018 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com.
"2014 Best in KLAS Awards: Software & Services," January 2015. © 2015 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com.


Media Contacts
Shana Tachikawa, Director of Communications
Stoltenberg Consulting
stachikawa@stoltenberg.com

Kelly McDermott, SVP of Marketing
Caregility
kmcdermott@caregility.com