Registration Process KPIs in Healthcare

For resource-strapped healthcare organizations, just ten more minutes from front-end registration staff can save several business office follow-up hours, obtaining authorization numbers and resubmitting claims. To save unnecessary wasted time, consider the following three Key Performance Indicators (KPIs) in healthcare associated with the patient registration process:

Preregistration rate

• Purpose: Trending indicator that patient access processes are timely, accurate and efficient
• Relevance: Indicates revenue cycle efficiency and effectiveness of scheduling staff
• Revenue Cycle Phase Association: Patient onboarding process; appointment scheduling
• Industry Standard: ≥98% of all scheduled appointment patients

Insurance verification rate

• Purpose: Trending indicator that patient access processes are timely, accurate and efficient
• Relevance: Indicates revenue cycle efficiency and effectiveness of registration staff
• Revenue Cycle Phase Association: Patient onboarding process; registration
• Industry Standard: ≥98% of all registered patients

Service authorization rate

• Purpose: Trending indicator that patient access functions are timely, accurate and efficient
• Relevance: Indicates revenue cycle efficiency and effectiveness of front office staff
• Revenue Cycle Phase Association: Registration; departmental patient services
• Industry Standard: ≥98% of patients with identified procedures

These three patient onboarding healthcare KPIs help reveal how much a organization values and maximizes initial contact with patients. If your organization falls below industry standards, getting back on track does not have to be an overwhelming process. A policy as simple as requiring preregistration during the appointment process can decrease patient wait times while improving check-in workflow and collection rate.

For more healthcare revenue cycle management tips, check out our insight articles.

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