Registration Process KPIs

For resource-strapped healthcare organizations, just ten more minutes from front-end registration staff can save several business office follow-up hours, obtaining authorization numbers and resubmitting claims. To save unnecessary wasted time, consider the following three Key Performance Indicators (KPIs) associated with the patient registration process:

Preregistration rate

  • Purpose: Trending indicator that patient access processes are timely, accurate and efficient
  • Relevance: Indicates revenue cycle efficiency and effectiveness of scheduling staff
  • Revenue Cycle Phase Association: Patient onboarding process; appointment scheduling
  • Industry Standard: ≥98% of all scheduled appointment patients

Insurance verification rate

  • Purpose: Trending indicator that patient access processes are timely, accurate and efficient
  • Relevance: Indicates revenue cycle efficiency and effectiveness of registration staff
  • Revenue Cycle Phase Association: Patient onboarding process; registration
  • Industry Standard: ≥98% of all registered patients

Service authorization rate

  • Purpose: Trending indicator that patient access functions are timely, accurate and efficient
  • Relevance: Indicates revenue cycle efficiency and effectiveness of front office staff
  • Revenue Cycle Phase Association: Registration; departmental patient services
  • Industry Standard: ≥98% of patients with identified procedures

These three patient onboarding KPIs help reveal how much a healthcare organization values and maximizes initial contact with patients. If your organization falls below industry standards, getting back on track does not have to be an overwhelming process. A policy as simple as requiring preregistration during the appointment process can decrease patient wait times while improving check-in workflow and collection rate.

For more revenue cycle management tips, check out our insight articles.