According to a recent study published by the Journal of the American Medical Informatics Association, 70 percent of EHR users report that HIT-related stress leads to clinician burnout. EHR data entry burden significantly impedes daily direct patient interaction. If clinicians experience lackluster service or poor issue resolution with the HIT service desk, clinician burnout can expand, hindering patient care quality and efficiency. To combat this mounting concern, apply the following three service desk staffing tips to your hospital's IT department strategy.
These three strategic tips for service desk staffing are just the starting point in a comprehensive cost-effective HIT strategy. To learn more, contact Stoltenberg executive leadership today.