Drive Down IT Ticket Volume Over Time
Through proactive analytics, FlexSourcing's on-demand IT support seamlessly navigates hospitals through mission critical events, like EHR system implementation or conversion, new version upgrades, and system consolidation from M&A activity, delivering true IT outsourcing flexibility and lasting ROI.
FlexSourcing is an innovative multi-tiered service that flexes up and down to meet changes in hospitals' healthcare IT systems, staff volume, and skill mix for IT projects and operational needs. Named 3x Best in KLAS for Partial IT Outsourcing, FlexSourcing tailors hospital IT staffing support to each healthcare client. With dynamic personalized support, specific EHR system expertise, ITIL methodology, and built-in data analytics insights powered by 2021 Best in KLAS Dimensional Insight, the program drives year-over-year cost savings within a hospital's ever-changing IT environment. With FlexSourcing, gain dependable, smooth support, trim wasted IT expenses, increase physician satisfaction, and eliminate care delays.
Stoltenberg Consulting's FlexSourcing extends beyond traditional managed services to include completely U.S.-based Tier 1+ service desk support; Tier 2 remote break/fix, build and training support; and Tier 3 premium on-site application consulting expertise. During IT mission critical events or special projects, hospitals need varying levels and depth of support. With FlexSourcing, organizations can use Tier 1+, Tier 2 and Tier 3 support—scaled to the length of time and support level truly needed.
With the 3x Best in KLAS FlexSourcing program, end-user IT issues are completely resolved on the first interaction. No matter the time or day of the week, doctors gain priority, immediate response through the physician concierge line. That means there are no call backs, long wait times, or batched reroutes, which ultimately results in more time for direct patient care. Whether it's an EHR access issue, custom report or remote user desktop support need, we're ready. But, that's just the start.
Watch Now To Learn More About FlexSourcing
Within FlexSourcing's Tier 1+ support, the service desk is geared toward effective 80% or higher first-call resolution and VIP treatment for physician requests— all done correctly the first time. We emphasize ticket resolution, not just ticket documentation. Best practices for incident management, escalation procedures, problem resolution, alerts and notifications set the stage for more meaningful end-user experiences. This translates to vendor transparency, proven ROI and a proactive picture of cross-organization EHR utilization.
Stoltenberg's healthcare IT consulting team provides strategic, comprehensive, tailor-made guidance and on-site support to maximize your EHR systems, applying application and process redesign expertise. Flexible, results-based contracts focus on your organizational goals– providing maximum productivity to increase revenue and improve patient care.
Arm your IT department with experts with extensive experience in both financial and clinical systems, averaging more than 15 years of on-site hospital experience. Secure best practice insights and meaningful end-user knowledge transfer across your Epic, Oracle Cerner (Millennium, Soarian and Invision), MEDITECH, NextGen, Veradigm (Allscripts), Altera, or eClinicalWorks system needs.
Today's industry pressures require healthcare organizations to take a holistic approach to care delivery. Trust a consulting partner who ensures IT support embraces patients across the full continuum of care. From patient registration to patient portal utilization, every interaction impacts care coordination and measurement along with potential reimbursement for your health system. Not all hospitals are created equally, yet industry regulations asks for burdensome reporting. Navigate your IT path maximizing cost savings with a customized support partner backing your organization's unique culture, patient needs and strategic goals.
Why Pick Stoltenberg? |
 80% Or Higher Service Desk First-Call Resolution |
 200+ Health IT applications supported |
 20 Years exclusively helping healthcare organizations |
 15+ Years of experience averaged per consultant |
 31 States served across the United States |
To learn how FlexSourcing can streamline your IT staffing needs, or to hear directly from a current health system client utilizing the program, contact our executive team today.
