Mission Critical Change Resource Center

COVID-19 Health IT Hub

With so much uncertainty and tragedy plague our industry and the entire world, it's easy to be unsure of footing in this battle. Know that we're genuinely here to help, whether its providing helpful resources and insight on industry policy updates, or stepping in for immediate remote support. Continue to check back to this hub to help answer your COVID-19 healthcare IT questions.

Navigating Clinical and Financial Change with IT Alignment


We're Here To Help

On-Demand Remote Service Desk

Stoltenberg Consulting operates a completely remote, fully U.S.-based Service Desk, offering Tier 1–3 IT support for both EHR and technical services. Staffed with clinically consultative service desk analysts with ITIL best practices and specific EHR training for Epic, Cerner, and 200+ accompanying applications and systems, Stoltenberg Consulting's Tier 1+ Service Desk can be stood up immediately for new clients. Alleviating internal IT staff strain and issue-ticket surplus, Stoltenberg Consulting delivers 75% or higher first-call resolution with root-cause analysis.


Convenient 1:1 provider sessions to address all clinician EHR special requests or education needs. Schedule anytime day or night

IT support desk EHR break/fix and reporting capability

Physician-only concierge line for priority response to eliminate clinical care delays

Direct 1:1 end-user shadowing for quick issue resolution and knowledge transfer

Combination of ITIL methodology, critical IT event processes, and specific EHR system expertise to drive 75% or higher first-call resolution


Additional Crisis Response Remote Support

In addition to the Service Desk, Stoltenberg is actively helping health systems across the country with remote-user access set up and support, overflow support, and virtual training and/or issue resolution.

These crisis response processes focus on how we can aid the provider, clinician, staff, and patient communities during this critical time in order to facilitate timely support and efficiencies. Some of the services we are offering healthcare facilities who need immediate support include:

  • End-user remote access support and set up
    • Now that many employees need to work from home, they do not know how to establish remote access or need a little support. This is overwhelming IT departments.

  • 100% virtual training solutions for providers and end users
  • Scheduling and patient inquiry assistance for COVID-19 tests and appointments
    • We have significant bandwidth to handle if needed with staff members who understand how to manage and interact with patients and the patient portal.

  • Establish and staff a command center that tracks patients and staff and includes secure messaging and updates that are critical to the organization, patient care, and the community
  • Building infection alerts and letter templates
  • Through our analytics dashboards and reporting, we can set up tracking mechanisms that give you immediate access to information collected and set up specific data elements that you need to collect, so your organization's management can make informed decisions

Gain Immediate COVID-19
Remote Support

Secure dependable fully U.S. based Tier 1-3 EHR and technical support, including remote access and service desk assistance, with immediate turnaround.




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