With so much uncertainty and tragedy plague our industry and the entire world, it's easy to be unsure of footing in this battle. Know that we're genuinely here to help, whether its providing helpful resources and insight on industry policy updates, or stepping in for immediate remote support. Continue to check back to this hub to help answer your COVID-19 healthcare IT questions.
Stoltenberg Consulting operates a completely remote, fully U.S.-based Service Desk, offering Tier 1–3 IT support for both EHR and technical services. Staffed with clinically consultative service desk analysts with ITIL best practices and specific EHR training for Epic, Oracle Cerner, and 200+ accompanying applications and systems, Stoltenberg Consulting's Tier 1+ Service Desk can be stood up immediately for new clients. Alleviating internal IT staff strain and issue-ticket surplus, Stoltenberg Consulting delivers 80% or higher first-call resolution with root-cause analysis.
Convenient 1:1 provider sessions to address all clinician EHR special requests or education needs. Schedule anytime day or night | IT support desk EHR break/fix and reporting capability | Physician-only concierge line for priority response to eliminate clinical care delays | Direct 1:1 end-user shadowing for quick issue resolution and knowledge transfer | Combination of ITIL methodology, critical IT event processes, and specific EHR system expertise to drive 80% or higher first-call resolution |
Convenient 1:1 provider sessions to address all clinician EHR special requests or education needs. Schedule anytime day or night |
IT support desk EHR break/fix and reporting capability |
Physician-only concierge line for priority response to eliminate clinical care delays |
Direct 1:1 end-user shadowing for quick issue resolution and knowledge transfer |
Combination of ITIL methodology, critical IT event processes, and specific EHR system expertise to drive 80% or higher first-call resolution |
In addition to the Service Desk, Stoltenberg is actively helping health systems across the country with remote-user access set up and support, overflow support, and virtual training and/or issue resolution.
These crisis response processes focus on how we can aid the provider, clinician, staff, and patient communities during this critical time in order to facilitate timely support and efficiencies. Some of the services we are offering healthcare facilities who need immediate support include:
Secure dependable fully U.S. based Tier 1-3 EHR and technical support, including remote access and service desk assistance, with immediate turnaround.
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