Services
Epic Help Desk

Today's IT departments are pressured by competing projects, piling deadlines, mounting stress and an industry-wide lack of qualified IT staffing. Stoltenberg Consulting's Epic Help Desk Service Line is the go-to solution, offering an all-inclusive or customized support specifically catered to your organization's budget, IT landscape and end-users' needs.

Stoltenberg's Epic Help Desk provides Tier 1 and optional Tier 2 and 3 support for healthcare organizations. Our extensive knowledge and expertise aids with quick call resolution, knowledge transfer and workflow optimization throughout the Epic suite of applications.



Cerner Help Desk Infographic


TIER 1 SUPPORT

  • Access Requests
  • End User Password Resets
  • End Users Security Template Change
  • End User Assistance On Workflow Related Issues Not Requiring System Build
  • Override/Overrule Adjustments
  • Scheduling Template Adjustments
  • Front End Changes
    • Department Appointment Report (DAR)
    • Preference Lists
    • Smart Text Lists
    • Navigators
    • Assessment Flow Sheets
  • End User Training For Function Based Inquiries
    • In Basket Functions
      • Results In Basket Messages
    • Telephone Encounters
    • Refill Encounters
    • Creating Encounters
    • Order Entry
    • Verifying User Logged Into Correct Department
    • Adding User To Pools
    • Navigating The Navigator
    • Ambulatory Flow Sheets
    • Creating Personalized Schedule
    • Adding To A User's Preference List
    • Creating Favorites
    • Creating Smart Phrases
    • How To Use Smart Text


OPTIONAL TIER 2 AND 3 SUPPORT

  • EpicCare IP Orders
  • Ambulatory
  • ADT/Prelude
  • Claims
  • Radiant
  • OpTime
  • CliniDoc
  • Cadence
  • Resolute HB and PB
  • HIM
  • ASAP
  • EpicCare IP Orders
  • Ambulatory
  • ADT/Prelude
  • Claims
  • Radiant
  • OpTime
  • CliniDoc
  • Cadence
  • Resolute HB and PB
  • HIM
  • ASAP

While adhering to agreed upon change control processes, our Tier 2 and 3 support covers the system entry, application assignment, and/or immediate resolution for all Master File builds, as well as Advanced Build support requiring Epic Certifications.