Services
Cerner Help Desk

Today's IT departments are pressured by competing projects, piling deadlines, mounting stress and an industry-wide lack of qualified IT staffing. Stoltenberg Consulting's Cerner Help Desk Service Line is the go-to solution, offering an all-inclusive or customized support specifically catered to your organization's budget, IT landscape and end-users' needs.

Stoltenberg's Cerner Help Desk provides Tier 1 and optional Tier 2 and 3 support for healthcare organizations of all sizes, from small community hospitals to large multi-hospital entities. Our extensive knowledge and Cerner expertise enables quick call resolution, satisfied end users and detailed help desk reporting for IT issue troubleshooting across the continuum of care. We educate end users, so problems end on the first call with effective communication and ticketing.



Cerner Help Desk Infographic


TIER 1 SUPPORT

  • Access Requests
  • End User Password Resets
  • End Users Security Template Change
  • End User Assistance On Workflow Related Issues Not Requiring System Build
  • Override/Overrule Adjustments
  • Scheduling Template Adjustments
  • Front End Changes
    • Department Appointment Report (DAR)
    • Preference Lists
    • Smart Text Lists
    • Navigators
    • Assessment Flow Sheets
  • End User Training For Function Based Inquiries
    • In Basket Functions
      • Results In Basket Messages
    • Telephone Encounters
    • Refill Encounters
    • Creating Encounters
    • Order Entry
    • Verifying User Logged Into Correct Department
    • Adding User To Pools
    • Navigating The Navigator
    • Ambulatory Flow Sheets
    • Creating Personalized Schedule
    • Adding To A User's Preference List
    • Creating Favorites
    • Creating Smart Phrases
    • How To Use Smart Text


CLIENT FEEDBACK

"We have no complaints about the services from Stoltenberg Consulting. They have provided us with an amazing account manager who has really taken the time to learn about our needs and goals and how we want to achieve them. The firm is also very proactive and is always at the top of their game. They constantly give us reminders and tips for how to improve our workflow. We have no complaints, and we are quite happy with what the firm has done so far."

- Manager, Feb 2016
Collected about IT Outsourcing (Partial)
© KLAS Enterprises, LLC. All rights reserved.
www.KLASresearch.com

"Stoltenberg Consulting runs our remote help desk that is our first call. It works well. Stoltenberg Consulting will continue that work even after we change systems. They are in the process of being trained on the system we are switching to."

- Executive, May 2016
Collected about IT Outsourcing (Partial)
© KLAS Enterprises, LLC. All rights reserved.
www.KLASresearch.com