DHHA’s system administrator was receiving an average of four to five share point/ticket items daily. With each item, he would spend approximately four hours researching how to make the appropriate changes in the software code, resulting in not only in the reduction of productivity for him but that of the entire facility.

With the help of clinic administrators and staff at DHHA, the Stoltenberg team developed a course of action instrumental to improving the productivity in the scheduling processes across the organization and achieving the results DHHA was looking for. In addition to revitalizing the scheduling process across the entire Denver Health Specialty Clinics by streamlining the process of DHHA’s SCI Solution software, Stoltenberg helped the DHHA staff adjust to the improved application by providing training and documentation.

Through the partnership with Stoltenberg, DHHA achieved tremendous growth in productivity in each of the facilities where the SCI Solution was enhanced. In the organization’s Women’s Care Clinic alone, physicians and scheduling staff noticed a jump from 70 to almost 130 in appointments scheduled per day. Appointments that were previously dropped mid-schedule were being scheduled before the patient even left the building from their previous appointment. Whereas the scheduling process took up to five minutes before the upgrades, it now takes DHHA staff merely 30 seconds to two minutes per appointment.

DHHA no longer has to outsource scheduling to achieve optimized production and has been able to reduce spending, save time and, most importantly, free up some of its staff to focus solely on aspects of the patient care process. The organization has noticed an increased level of customer satisfaction with the upgrades made by Stoltenberg, therefore reducing the stress on its schedulers and other staff members. Through the expert service and experience of Stoltenberg Consulting, DHMC now enjoys a streamlined scheduling system, resulting in a more effective, inventive and profitable healthcare system for Denver area residents.